The Body Shop Collision Repair, Garland TX

If you look at all my reviews I am a very fair and honest young man. 5 star reviews are my favorite. I love building up businesses! But today…. I sadly can’t I wish could give 0 stars to this body shop, because 1 seems too high. Let me start by saying the customer service is unacceptable. They left me and my friend waiting around for hours after telling us our rental car would be there at 10am. That wasn’t true. The guy who checked out the damage on our car did not care and mocked us for having a dent on our car. Fast forward and they ordered parts without our permission then we found out the quote. A staggering amount that was way higher than any shop around Dallas. We decided not to use them and they are refusing to give us our car back unless we pay $2200 to them for parts they ordered without our approval. This shop is a scam. They are liars, crooks, rude and inconsiderate. If you need body work in Dallas DO NOT GO HERE!

Horrible service! This place is unethical and they try to cheat you out of your money. They add in charges that were never discussed. Also, Ron is incredibly RUDE. Would not recommend unless you just want to throw your money away.

Progressive set me up with this company and they were great. Open communication, let me ask questions, and had great work done. No problems and everyone kept me in the loop. Thank you!

I wouldn’t recommend this shop to anyone.
They make up stories, and then refuse to communicate. Don’t bring your car here!

I cannot urge anyone to avoid this place enough. Nothing about this business is reputable. Even if your insurance provider offers this location to repair your vehicle, request a new body shop.

Progressive was going to have this location fix my car. Once I was told the cost of the repair, I called Progressive and asked for the check instead. After approval from Progressive, I called TBS. They lied to me and said I was unable to pick up the car before repairs were finished. Kay, the front desk employee, then lied to me again and said that the car was “in pieces” and could not be picked up. I offered to pay labor and was more than happy to pay that, I just didn’t want to pay for parts when my car wasn’t being repaired. I went into the shop in person and Kay offered to let me speak to the manager, Ron. When he came in, he was immediately rude with me. I told him I wasn’t angry and wanted to pay them for their work. He refused to listen to me and said that I “wanted to take my car without paying anything. ” I have made every attempt to pay TBS for their work and very much want to do so. While trying to sort this out, Ron told me that he is going to start charging me a “Storage fee” of $45 per day until I pay the $2200. The storage in question? My car is parked in front of the shop. Bottom line: this shop does not care about their customers. They know what the right thing is and refuse to do it. Avoid this shop like the plague.

If you are dealing with insurance DO NOT TAKE YOUR CAR HERE. They will 100% lie to try to squeeze the most out of you and insurance. Take it elsewhere. My brother got a quote from them for repairs. They said it would be $4,600. And that it would take 3 WEEKS for the repairs. He decided he wanted to take the car elsewhere or wait for repairs because 3 weeks in a rental wouldn't work for his job. He simply tried to get the car back and even offered to pay the shop for their time and "work done" (aka look at the car and diagnose repairs. I'm sure it was exhausting for them). They wouldn't let him have his car back unless he paid $2,200. Seriously? ! Made up some story about "special order" parts. It's easy to do the right thing. They wanted to dig their heels in because insurance was involved, even though the insurance company authorized the release. Greedy and bad business. I understand your workers deserve to be compensated for the couple hours they worked, but my goodness. This is a BAD BUSINESS.

AVOID! AVOID! AVOID! Repaired a bumper and gave me the car back with the entire front window no longer functioning whatsoever. When told about it they refused to do anything whatsoever and were beyond flippant and rude. Terrible service throughout and just an ungodly experience

Great communication between myself and Kay, the front office manager. Great job on the body work, and the inside detail job was an extra plus!

Great workmanship, unfortunately, I have to have them work in different places in my car. So, I am a return user.

Stopped to get estimate. They want to schedule an estimate 2 weeks out. Wth!
Nope, sorry. I'll go elsewhere

This place is not recommended to do the work they want, not the crash and they say this is not the crash, as if they were the ones who crashed. Never go there, nothing is recommended. Nothing