The Cleaning Authority - San Antonio North

We have use Cleaning Authority for over 2 years now and have been very satisfied with our services. They are always on time and do a thorough job. At one point, we noticed the baseboards were not getting as cleaned as we had hoped and they sent out a team the very next day to fix the issue. One team member accidentally broke one of our shower handles and the manager quickly made it right by crediting our account to fix the piece. Every staff member we’ve met has been so nice and we love having the same team to clean our house every time. Always recommend them to my friends and family!

Excellent company. I used them for a detailed clean of my home. I would absolutely recommend them!

I did not have a good experience with this service. The scheduling was easy, the rates were good, and the team showed up on time. The lack of professionalism made this a bad experience. Jeanette was on the assigned team and she spent the majority of the time sneaking on her phone, complaining about her supervisor, and I even caught her taking pictures of my home. I felt so violated. When I confronted her, she rolled her eyes and told me that she was the leader of the team. After service, she left cussing and loudly complaining about me. Her other team member, Naomi, was great. I have since tried another cleaning company and had a wonderful experience from start to finish. It is a shame that this one person ruined the entire experience. I guess good help is hard to find.

My wife contacted this business in late June 2021 and the location manager, Patricia, came out a day or two later to perform the cleaning assessment. My wife contacted Patricia on July 2,2021 to move forward with scheduling services and was told by Patricia that she would work on the schedule and follow up with my wife. After a week of no communication, my wife decided to reach out to Patricia again via text and did not receive a response. When my wife was able to get a hold of her a couple of days later via phone, Patricia said rudely that she was not in the office but would call my wife once she was back. No return call ever came. It is now July 19,2021 and we still do not have services scheduled nor have we even received feedback from Patricia. Aside from the unanswered texts and calls, twice Patricia has promised to call us back and twice she has left us hanging. We have decided to pursue another company for our needs. This is terrible customer service and professionalism from the person who is supposed to be the leader of this location. The franchise owner should address this immediately.

Very pleased with the cleaning services provided by Samantha & Julian. Great attention to detail and the house looks great!

Excellent work from these guys. They pushed b us up in the schedule to accommodate a home appraisal for our soon to be sold home. The work done was excellent. The detail was great. We were very happy with the work done and would use them again in a heartbeat.

Absolutely fabulous. Cant say enough about how good they are! Best cleaning service ever usef

I don’t every recommend ever working for this place
They don’t pay much for the miles u drive the people that are in charge mangers and inspectors Are very rude and unprofessional before I quit they only give me 18 bucks out of 400 check
And honest everyone that cleans half asss

I have used team 13 with Claudia for several months. Her and her team do a great job! I’m very satisfied.

Everything is so clean I want to cry from happiness!

I live with roommates and let's just say we have different definitions of cleanliness, and it's really difficult for me to clean up after everyone plus all my own stuff, so I am extremely grateful for TCA!