The Floor Barn, Burleson TX

Floor barn is a business I would definitely be using again in the near future. They are very professional and also personable. I needed about 1200sq ft of carpet in our house and they were so accommodating. I had a very short timeline and they came through to install within 2 days. I wanted LVC but learned that process takes at least 48 hours. So we looked at what carpet they had available and it was perfect for what we needed and in the time we needed it. Don was quick with the estimate and the carpet installers did everything to perfection. They also hauled off the old carpet so it wasn't sitting in the front yard. I can't remember her name but the lady helping was so sweet, very knowledgeable, and understanding of my 3 boys all over their showroom. We definitely go the value for our price. I love supporting local businesses and so glad My husband and I went to them for help.

Let me first share that the upfront process with the Heltzel family was professional and pleasant. The floor installation and final results were not. The installers left our home before the job was completed. They left us with tape and glue on the floors, floor moulding that was haphazardly removed and put back on with the wrong supplies (which required us to repair and paint ourselves) and just an overall unacceptable experience. Upon immediately letting the Heltzels know (including over 20 photos), I was told they would send the installers back to clean up. As you can imagine, I no longer wanted those individuals back in my home. Never was I contacted by the Heltzels for a quality inspection during or after my experience. I was very surprised to receive a final invoice for the full amount (without consideration for the unsatisfatory job performed). We spent hours in clean up, repair and painting before being able to move our furniture back into the rooms. Upon suggesting a credit be given for the amount of labor we had to perform, the Heltzels granted a nominal amount. My advice to anyone that utilizes Floor Barn is to ask questions upfront so that you are aware of what the final product will look like. Hopefully, my experience was just an unusual mishap with poor installers. When I was looking for a flooring company, I obtained two bids. I selected Floor Barn strictly based on the good reviews I had read. They have clearly provided good work to many customers, just not us.

Super family business. We retiled our entire kitchen, breakfast nook, laundry room, Master bath and guest bath. The installer and his son were great. Some anxiety as we had no idea what were were in for, but when it was all done it was perfect. We will use them going forward with no reservations. Did I mention the price was super competitive and fair?