The Harrison at Heritage Trace, Fort Worth TX

My brother was at Harrison for rehab after breaking his hip. This is an excellent facility. The place could be called luxurious for a rehab facility. There are several courtyards and public rooms for the residents to enjoy. The care was top notch, and the communication between the care takers and the family was top notch. Highly recommended.

ZERO STARS. THIS PLACE NEEDS TO BE SHUT DOWN! DO NOT SEND YOUR FAMILY HERE.

We had to call 911 to come get my aunt. The staff here was giving her sleep meds that she wasn’t prescribed. Her temp was 92.8 and they said “cover her w a blanket” instead of administering proper care. This facility has NO regard for their patients!

DO NOT SEND YOUR LOVED ONES HERE

DEATH ROW FOR THE INNOCENT

5 out of 5 if you want to get away with murder

1 out of 5000 if you love your family

This place almost killed my aunt. The staff would administer sleeping medicine to keep her sedated. They did not give her, her antibiotics and never continued test that her primary doctors had requested. As a result her infection worsened to the point that she needed to be transported to a nearby hospital via ambulance. This only happened after they were forced to call.

DON'T SEND YOUR FAMILY HERE

My daughter has been at the Harrison nursing home for over five years and I am very pleased with the care that she receives.
Today I want to give special recognition to QUENESHA (“Q”) HOOKS the staffing coordinator for the fine job that she does. She cares about each resident and takes the time to listen to the concerns of family members and resolves any issue in a professional manner. She is truly an asset to the facility.

Melissa Bravos is a wonderful nurse. She always takes time for a great report from one nurse to another. She has compassion for all her patients.

My aunt was brought here after being hospitalized, and I have heard from family that they had to take care of her versus the staff employed here. It even went as far as giving her a never before prescribed medication assuming so they would not have to tend to her needs in the manner that they should have been. Working the medical field myself and seeing and hearing this absolutely breaks my heart. This isn’t how we are trained, this isn’t a place with heart for their patients. This place is in MAJOR need of reconstruction and or to be shut down.

It was an awful experience my aunt! They didn’t provide her the experience she needed to get well and help her to get stronger. This place is an absolute joke if you want real love and care for your love ones take them somewhere else! She’s now exceeding at home with the help from my cousin!

Serenah put on a GREAT Halloween party. I had four family members attend and they had a blast. I have been here three times now and the activities are so much more lively and fun this time around. Attendance seems great and SMILES everywhere! Kudos to the Activities Director, p.s. I love that she came to my room and asked how she could make my stay better!

Horrible. I believe this place sedated my Mom to not have to attend to her needs. She left there in an ambulance with all Docs pushing for hospice, well she has been home a week and get better everyday. Keep your Loved Ones Away!

My aunt stayed here for 2 weeks and was miserable. Most of the staff was rude and uncaring. We had to tend to her herself whenever we visited.

This place is wonderful. The employees are so friendly and family oriented. I feel like I am with family here. The food is great. I love everything that I’ve been served. I cannot give you one complaint about being here and if I have to go to a nursing home, this will be the place I would love to reside, so yeah great place.

The- 'Our' Activity Director here, Serena, is ABSOLUTELY WONDERFUL! She comes up with some of the BEST Activities for us that I'm always participating in along with Many of the other Residents! For example she arranged for us to have a fANTASTIC Fall Festival for the Residents and any of their family members that wanted to participate I had My Daughter and 2 of my Grandchildren come they played Many, Many games and won either Candy- (treats) or some sort of surprise- (trick). They both had So Much Fun and I enjoyed watching them and taking them around showing them off! The Activities here help to make my life very enjoyable.

Do not take your loved one to this facility. It looks beautiful on the outside but it is not inside from the cleanliness, staff (administration, nurses). My Mother n law was transferred here after leaving the hospital to regain strength to take care for herself and walk again. Her medications were all off and they added a sleeping pill that she has never taken before. She has severe diarrhea and needs to be changed often or she will get a rash. She definitely got a rash. We called several times and asked to speak with a director or someone that was over the facility. Her name was Laura. She never called. The nurses ignore the call light and retaliate if you say anything. I even had a nurse call me and tell me she was changing her and called her a liar. Little did she know I was on the phone timing them. At times it took 1 hr and they would put her on the bed pan and leave her on it for 1 hr. They constantly remind you they are understaffed. Stop accepting patients if you can not give quality care. They did not give her a shower until after I spoke with the case managers. I told them she had not had a shower since she had been there and they told me there is no way. We'll it happened 7 days no shower. I realized they did not help her brush her teeth either the entire time she was there. She was served chicken everyday when we knew there were other food items to eat. The nutritionist did not come and see her and provide a menu after we were told 4 times they would. So the main issue was not reacting to medical issues. My mother n law was all of a sudden very tired. She said it was from physical therapy. The second day she was a little worse not talking, not aware she had visitors. Very lathargic and not responsive definitely not herself. The third day was Monday I called the admistration and expressed that I was very concerned. I explained how before she came there she had an infection and she was on antibiotics. The antibiotics were stopped a few days ago. My concern was the infection did not go away. The hospital put in the notes for her to be retested after finishing antibiotics so I wanted the doctor to call me and see if they had already tested her if not if they could. I did receive a call from a nurse and i was told they were going to pull blood and run test for infection. I got there at 5pm and they still had not pulled blood. I asked the nurse what are her vitals. Her temperature was low, blood pressure was low and her body temperature was low. On top of that she was not even able to open her eyes. I asked the nurse what did the doctor say and he said cover her up with a blanket. I asked the nurse" you have seen her quite a bit does she look normal to you" and he said "No". So why are yall not reacting. I had them call the ambulance. The paramedics immediately knew something was wrong. Her blood pressure was low, oxygen, her temp and her ekg was abdnormal. Hospital confirmed she has the same infection. The same infection that sent her into septic shock and almost killed her. She would have died at that nursing home.
They rummaged through her room when she was not there. They give patients sleeping pills so they do not bother them. I asked several times for a list of the medications they were giving her and they would make up reason not to tell me. When we were leaving I asked the nurse for a print out of the medications they gave her and he said ok then another nurse came and started messing with it and said no we can not give it to you we will send it to the hospital. The hospital checked and confirmed they did not send it. The hospital requested it and we still have no report. I know my rights and I know they have to provide me the information I requested. I have contacted a lawyer and medicad to make them aware. I am also in the process of contacting the company that owns them. The company also owns 40 other nursing homes so hopefully they will react to the information given. When you get down the hallway going toward the rooms it smells like urine. Cantex Continuing Care Network Robin Underhil

This is a awesome wonderful place to be.
Everyone all of the staff are heroes. Bless each and every one of you.
Thank you for being there for me.

I have been here 5 months I really enjoy going to activities. The activity director has over exceeded herself. She cares and treats the residents with respect. I tell my family that if it wasn't for her it would be boring. I actually have fun and feel excited to get up the next day just to see what we will be doing. She has made a difference. She makes us feel like family.

The nurse Melissa Bravo was so helpful and Caring to my elderly mother When the CNA were busy Melissa helped my mother when needed she was very compassionate and I give Melissa 10 stars for being a great nurse

I love our new Activity Director Serenah. She has really boosted up daily activities and it’s so wonderful to see the residents so excited to be out of their rooms again. Here’s a couple of pictures from September Birthdays and Nails & Tunes on Fridays!

My 85 year old Mother Amada Morales is going on 10 years at The Harrison at Heritage. We’ve always been happy with the care she gets and the facility is just lovely!