The Home Depot, Burleson TX

This store has very knowledgeable individuals at each of the departnents from plumbing, lumber paint, etc, etc. The staff helps you carry the items if you're having problems to the cashiers for you. They also give veterans a discount.

I came in with lightbulbs to reference but was having trouble finding the right size. Jon and Michael were very friendly and helped me search the wall for the right ones. Definitely made the shopping trip a lot easier!

Please don't do any rental supervision named Lisa and rental representative " Liza " are really rude I would like to speak with higher range in home Depot
It's
Insane how they made us basically take a tools to car wash when we basically took the time before arrival to clean it
Home Depot need positive attitude and curtsey staff

Well, I have shopped Lowe’s for 20 years, but I am pretty much a Home Depot guy now. They have more selection, and the prices are the same or better than Lowe’s.

I want to thank the 2 gentleman at the returns and order pick up area. My sugar dropped and they helped me. My receipt shows Eric I hope that is his name and for other gentleman had black hair and looked very young. Thank you both so much!

All it needs is a tasty "HD Coffee shop" - Practically has everything else - It wd be a nice addition:

2 weeks ago my elderly mom & myself went into this store for her to buy a new freezer. Let’s start with she is disabled. There was 1 motorized cart in the building. Thank God the gentleman who was using it was leaving at the time we were coming in. When we left there was a young lady looking for one for her uncle so they had to wait for me to help my mom get in the car so that they could have the cart. So much for access to the store for disabled people. We went back to the freezers & mom picked out the one she wanted. We set up delivery for 2 weeks later. Which was yesterday. We requested that it be the 1st delivery of the day. And were told it would be no problem especially since it was 2 weeks away. As we made our way to the front of the store I noticed her address on the order was wrong so we went to the customer service desk to have it corrected. I again asked about her being the 1st delivery & was again told it would be no problem. She grabbed a couple of things she wanted & we went to check out. The young lady that checked us out was going over everything & we asked again about 1st delivery. The 3rd time we were again told it would be no problem. Friday the 28th at 530pm she got a text saying that her freezer would be delivered between 1pm & 5pm on the 29th. I called the store & was connected to someone in delivery who connected me to a supervisor. I explained the situation & that we requested to be 1st delivery of the day & what we were told. The supervisor’s response was that while she could see the note stating that, the delivery company couldn’t. She said that it ultimately was a teachable moment for the employees. Unsatisfied with that answer, I called the corporate office. My call was disconnected 3 times. When I was connected to someone of course they were overseas. They ultimately had to connect me with someone in the states. The woman I spoke with basically told me the same thing that the store did. She blamed it on no training at the store level. She said they use a 3rd party delivery service & have no control of their schedule. Basically, tough luck. They offered no solution to the issue. When they delivered the freezer I talked with the delivery guy. He said they are told multiple times a day by customers that they are told they were promised to be 1st delivery at the store only for it to be a lie. I could overlook certain issues but this is not the 1st problem we have had here in the last few years. I can say it will be the last. Neither my mom nor myself will be back. Not to this Home Depot or any other location. I’m sick of a multi million dollar company disappointing customers & offering no solutions or actually even attempting to fix the issue. Livid does not cover what I am about it. And not that it matters but, I’m not done making calls or posting on social media about it.

Love this store! I visit always for my home need they are the best in products knowledge and always give beyond the norm services.

Worst experience I've ever had at a home depot. Called at 8am to try and get info on an auger, I was placed and left on hold for 20 plus min. We decided to make the 40 min drive to the burleson location, upon walking in, there was one person at the counter, who immediately turned and walked away, never said a word to us. When he finally showed back up, he was short, and unhelpful and then walked back outside. With no help around we stood and waited.another associate shows up, checks on said auger, tells us is down and unrentable. We go to leave, the original associate comes back in and says "it's rentalable, and right outside" gets on his computer and then says, "oh.its reserved for 3pm. " Will never attempt to use this service again, and I will go out of my way to use any other home improvement store before I give a dime to this unprofessional, incompetent, sorry excuse for customer service, store.

Usually has what you need for your house are your business, people are usually friendly and helpful. Prices are reasonable for that particular establishment but you have to hunt for the bargains.

Came in for plywood and had and above and beyond experience. Thank you so much to tim who helped me out in the parking lot to load up everything. Very polite and respectful. Thanks again

The staff is very friendly, however few they have. It would be nice if one person wasn't having to help 20 people.

They don't have enough registers and they move pallets that restrict you from getting to checkout

I wish they had more informative employees or call buttons in the different departments to ask for help.

This has become my new go to for whatever I might need for home or yard projects, tools, appliances or even advice. Store is always very clean and organized, staff will do what they are doing to help out find you help, prices are very reasonable if not the best and parking is always absolve even on the very busy days. Bought a washer/dryer combo with delivery (2days out) and added warranty delivered and installed as described by sales person. Very helpful with my garden projects and plants selection and tips for successful growing.

I bought a 400$ barbecue grill and never received.my guests had to eat the meat in the air fryer for spring break.

They don't call me, no text, nothing.

Ah, and still, didn't received yet. I bought it 10 days ago.

Thanks Home Depot, I hope never visit you again.

THIS PLACE SHOULD BE NO STAR REFUSES TO RETURN ITEMS, LIES TO YOU ABOUT WHEN THEY WILL GET THERE AND REFUSES ANY TYPE OF OF HELP, CUSTOMER SERVICE HAS GONE OUT THE WINDOW WITH THEM

Great store and location.
Employees are wonderful!
Prices are fair considering the economy and construction material Prices are jumping everywhere.
Very clean straightforward easy to find things in this store and lots of sales when you need them.