The Home Depot, East TX

The customer service today in paint was not pleasant. The employee named Olivia didn't want to help with our paint issue and it took another associate to step in to help us. Then we Olivia was supposed to be working in making us a half pint of paint, she told the other associate that she just didn't do it. He completed our request which was appreciated. While waiting for our half pint, she was also not helpful and upset another employee.

Employee at the paint area wasn't helping anyone, he was way too busy texting on his cell phone. I stood there and watched him tell three additional customers exactly what he told me "we only have what's on the shelves and we don't have anything else ", then went back to his cell phone texting. Poor customer service.

Went to rent a leaf blower, was handed a leaf blower with half a tank of gas and was told to bring it back with the same amount.
I told the lady I received a gas canister last time but she refused to give me one, I then proceeded to ask if I can purchase a canister she said I could not?
I don’t understand why, it baffles me? Seems like they need better training in customer service because Lowe’s had no problem helping me.

I've been coming here since it opened and I put up with the lack of staff. I know where everything is located so I remained a loyal customer until today. I purchased items for a remodeling project (restroom) and we got the wrong shower door. I bought these items with cash and unfortunately I lost my receipt. When returning for store credit they confirmed that I bought these items here but denied my refund/store credit. The manager was no help and showed no empathy at all. So here I am at Lowes with my money.

The lady in the rental department was very knowledgeable and the service desk was prompt and courteous

Spent several minutes walking around trying totr d find the right kind of wood. No one offered to help me, so I left.

I've been to several Home Depots many times over the years and this was the FIRST time that I've been satisfied with the customer service. The man that helped us, I hate that I can't remember his name, provided us with EXCELLENT customer service. This was the first time that an employee at actually seemed to want to do their job and provide customer service without appearing to be bothered.

Everything was easy to find and staff although was not in the section I was needed to be in was very helpful.

The girl that help me with the gutter.new her job. Everyone I talk to said they didn't carry them wow.she even googel up how to install them for me.went way beyond to satisfy her customers.yep.shes exactly what you need and should be a example of a home Depot employee.way to go lady. I trust you will thank her as I thank her supervisor

Has everything one can need for the project you're working on, even a lightbulb for inside my stove and I had to replace.

Hard to find someone for customer service! I have to try and track down an employee on a regular basis.

Stood in the paint department for over 30 minutes waiting to be helped even after the fact that I went to customer service. Very upsetting and disappointing!

Great experience, most of the help was busy, and the loss prevention specialist helped me did a great job. Thanks

Glad to know there's a home depot so conveniently close. They are so helpful, once I asked Myron if he could assist us with finding a light bulb appropriate for the size and strength we were looking for he looked for it himself and stayed with us till we found it. He was so helpful and knowledgeable definitely glad he was there to help. Would come again to look for things for our home again! Keep up the good work!

This store seems to be going down. I've shopped here frequently for a long time. The staff is not as helpful or as knowledgeable as they once were. The inventory seems low oftentimes and I drive to nearby locations to get needed items

They do not keep certain appliances in the store therefore they must be ordered online. Free in-store pickup is also not an option for these items which means more money for Home Depot. I ended up going to a competitor.

I am not a professional builder by any means, so I had to ask a lot of questions. They were so helpful and patient. They recommended all the right stuff, and my rebuilding project turned out better than I ever expected due to their helpful advice.

I asked 3 times where to find something. 2 of those associate pointed and gave me an aisle number and walked away.they have me the wrong aisle to find it on. I finally asked the 3rd associate to walk me over to where the items I needed were. She did, but 20 minutes later, it was not a great customer experience.

Lorenzo from the blinds dept was so helpful and kind. Great. Customer service with a smile the whole time

I had baseboards installed yesterday August 15,2018. The contractor did not show up with baseboards but went and picked them up. Pedro Velasquez was the installer, he was AMAZING! The next day the installers came to install my capet for the entire house, Feliciano Flores. Carpet got here at 930am and done by 1pm. I had such anxiety about Cooper installation doing the job, but they were wonderful. THANK YOU.