The Hospitals of Providence Transmountain Campus, El Paso TX

Terrible DO NOT COME HERE! It doesn't matter if you are dieing you will be here FOREVER. Ridiculous

On behalf of my neighbor who recently had an upper and lower GI “ I’m so grateful for for the staff and Dr. Bustamente for being so kind and the excellent care they provided me. The facility was so clean! ”
Thank you,
Helga Wasser

My grandpa had surgery for a feeding tube as he has trouble swallowing but they fed him by mouth anyway (erroneously) and gave him pneumonia. They then kicked him out prematurely to a rehab, where his pneumonia worsened and had to be sent back to a hospital. Avoid this place, they make things worse.

My mom went in for emergency surgery, not even a full 24 hours later, we were having to help her move around. Nurses take 5 to 10 minutes to answer the call button and another hour to come into the actual room. The catheter she had, wasn't on properly and caused her to have an accident. It took an hour and a half for nurses to come in to change her sheets, AFTER they were called twice with 30 minutes in between each call. They do not listen to concerns we have or care to explain things so that we may understand. We DO NOT work in the medical field so we rely on them heavily for assistance and for better understanding. DO NOT use this campus.

I had a very bad cyst and was in a lot of pain.my nurse CHRIS (an old lady) was my RN and was the worst nurse i have ever dealt with.she never checked up on me and when she did it was rare i would be in so much pain and she was take up to an hour to get to my room.i understand that sometimes the hospitals get busy but while i was there all the rooms were mainly empty so it didn't make sense.if you go here just try and ask for a different RN.abril was amazing just don't ask for chris

$24,000 for a 4-hour stay that included a CT scan, a nurse who couldn't find my vein and had me hooked up to an IV that wasn't actually doing anything, and an antibiotic. I am speechless. That same nurse asked me, "Are you white? " I said, "yes". She said, "Oh, so you know what it's like to be the black sheep. " I didn't know what to say to that - such a weird comment. Rest assured, Transmountain Campus, you'll be hearing from me this week about my bill. I don't have $3,000 to my NAME, let alone to pay you. Thanks for nothing.

Went in at 9am departed at 8pm, service so bad would not stay very understaffedleft unattended in an ER room as they were attending a code Blue in another room, very understaffed to leave one unattended, a very kind nurse from Ohio did her best but her long shift was over an needed to get home, no one assigned to take over, very understaffed.any longer.young man of 25 in charge of ultrasound had no nursing skills, soiled myself in wheelchair too wide to fit through their bathroom doors, in this brand new hospital, fire that architect. Did not know what to do, thankfully son on hand to take charge for his father. This is not yet a viable hospital solution for your care, go elsewhere.

I went to ER on labor day I was treated so nice by nurses Dr's techs etc. The dr listened to me I felt heard & I appreciate that. Dr Paul.
Update went back for cold symptoms a few weeks later, was treated so rudely by Miguel a screening person in ER took my vital signs etc but had a real bad tone with me. Ppl like that should not be in Healthcare.

I gave birth here recently and had a good experience. I was checked in immediately taken to labor and delivery and right away the nurses started prepping me. I loved the room set up and that my husband had somewhere to sleep instead of a chair.
My day nurse Tiffany was awesome and just made the experience overall less stressful and was so helpful with my recovery and my baby.
My OB team in the OR was awesome as well and the anesthesiologist was on it when I communicated to him while In surgery.
The food wasn’t the greatest but I did receive all three meals.
We had a one night stay and discharged the next day, could of stayed another day but it wasn’t necessary since me and baby were progressing well enough to go home.
Only complaint we had is that our trash piled up a lot and waited for housekeeping for cleaning but didn’t come till we were almost discharged and the food trays weren’t picked up from room service everytime they brought a new tray.

This is a horrible understaffed hospital. My mother was in the emergency room for 16 hours waiting on a room upstairs. They starved her for two days with a promise that they would bring her something later and later. My brother had to go out and buy her food from their cafeteria because they wouldn't bring her anything. And she was allowed to eat with no restrictions. Finally when they moved her to a room she only stayed up there for 3 hours before being discharged. Never ever again will we ever go to this hospital. A million times even UMC attends to you 100 times much better than this hospital did.

Honestly everything has been great so far, it sucks to be here on Christmas but glad my mom is being treated right. Only reason I’m giving it 4 stars is due to the security guard downstairs being rude, I tried explaining to her that my mom is from out of town who came to visit me and my wife here in El Paso due to us not being able to go home since we are both military. Security guard literally turned her face away from me while I was talking and explaining to her everything, she said my wife wasn’t allowed to go upstairs with me to see my mom because visitor hours are over. I’m just glad that my moms nurse made it happen so my mom won’t be spending Christmas alone.

The staff made our 2 day stay so lovely. Under all the stress my family was in, I am thankful for their kindness and patience. Doctors tan lots of tests and figured out what was wrong right away! Amazing hospital.

Ended up staying the weekend on the 5th floor, I believe it was the surgery floor. The staff from RN’s, Assistant’s, MD’s, we’re all very friendly and attentive. I was very pleased with my stay. Excellent care and work ethic. The hospital is beautiful and clean, as well as the rooms.

Big development in the area, just what the community needs, the members are very professional. They are ready to help us

Horrible hospital. My dad was in there a while ago and after surgery they never made an attempt to change his linens, he was sleeping on a bloody sheet for DAYS! Not to mention one of the nurses is so unprofessional answering phone calls while doing care. Not ONCE did we ever see or spoke to the doctor.