The Little Gym of Round Rock

What was originally a wonderful little gym run by caring staff with engaging classes turned into angsty, unfriendly, and unaccommodating service. Even worse, after we cancelled they’ve continued to bill us and are impossible to get ahold of. When you do somehow manage to get someone on the phone, they make the same empty promises. Avoid this location at all costs, if not TLG in its entirety.

How do i get a hold of anyone at this place? I was going to sign my daughter up but never finished and got a text that she missed a class.i responded immediately with no answer, i have been calling a few times a day for the last 3 days and left two voicemails, i went to the 'contact me' section of the website.i'm at a loss.

I attended an introductory class in January with my toddler at this kids gym. The front desk staff informed me after class that there were no available spots for my toddler until February and asked if I’d like to sign up for classes starting February onward. I agreed and they swiped my card the same day for regular classes starting in February. I was able to find another gym the same day where he could start classes immediately and emailed TLG to cancel the membership that hadn’t even started yet. They sent me a google form to fill out which I completed the same day. Fast forward to a couple of days ago I noticed two charges. One for the introductory class (around $22) but they also charged me for the full month of February ($99) even though I had cancelled my membership before it began. While they did process a partial refund (around $53 which I never received btw), they kept a portion as "fees" which was unclear and disappointing. The wrong desk was not able to help clarify nor explain what happened. The lack of transparency and unhelpful customer service left a bad impression. I would not recommend this gym to other parents looking for a reliable and customer-focused kids gym.