The Spa at The Crescent, Dallas TX

Tried to make a appointment and they where really rude.i tried to book but the system was useless

I’ve been to other spas and this one is by far the dirties and unprofessional staff all around.

Meeting Rosie, was the only positive takeaway. Yesterday I came for a $245 massage. It was decent, yet all for nothing.
I ordered a chicken Caesar wrap afterwards & unfortunately it was full of avocado. I am severely allergic. It wasn’t listed on the menu at all. Sent me into an instant panic attack & allergy response. Spa attendant spoke minimal English. Luckily I’m. Bilingual. Ruined all the reason & for my possible benefits from the spa visit. They were also painting the walls in the communal area between the locker rooms, which wasn’t mentioned at check in. Just not as enjoyable as I’d like, for the price point of their services.

I have never been here before but I was calling around to book a head to toe spa day and the sweet woman that answered the phone was just so wonderful and was able to fit me in for everything tomorrow which is a Saturday! Every other spa was 100% booked solid so speaking to her was a breath of fresh air especially knowing that I’m calling last minute she was so kind and patient and booked me for every service I am looking for! I haven’t even gone yet and I’m so looking forward to tomorrow and would 10/10 recommend this spa to all of my friends and family! If you’re looking to treat yourself or like me have a hubby that wants to book a full day spa so that you can relax this is 100% the place to do it! Thank y’all again for working me into your schedule you are HIGHLY appreciated

I came to the Crescent for a spa day with a friend. This was my first spa experience and I didn't know what to expect. We were greeted by a host that gave us a tour. We used the sauna and steam room which were clean and accommodated both of us comfortably. My massage was the highlight of my spa experience. Adrina did an amazing job. She was very attentive and tended to all of my problem areas. She worked at them (as requested) and by time I left I felt a notable difference. Adrina pampered me from head to toe (literally). I appreciate her professionalism, her kindness, and passion for her art. Thank you Adrina and the crescent for a great first spa experience!

Because we were 5 mins late our massages got cut off by 10 mins.
Half of this time it was “preparing” for massage. Massage specialists were weak and not good. Service sucked too. Totally overpriced

My husband and I frequently visit spas and were looking forward to trying this one for the first time. Unfortunately we were pretty disappointed in the amenities. The hot tub was out of order in the men’s room. The steam rooms smelled of mold and had rust on the metal fixtures/leaking into the drain. The drain in the shower I used in the woman’s area was clogged and began filling with water. The products in the shower were very poor quality.

Our massages were wonderful. Rafael and Caroline did a great job. The attendants in the locker rooms were very kind.

Update: when I emailed my feedback to Melissa, the spa supervisor, she issued a full refund. This was an unexpected gesture and improved our perception of the crescent spa. We may give it another try some day.