The Trailer Parts Outlet, Madisonville TX

Great people to deal with very knowledgeable in the product they offer every thing is on time

Trailer Parts Outlet gave great pre-sale service; answering all the questions I had about the kit I ordered. Delivery was prompt, all things considered, and the price was very reasonable.
The only complaint I have was that the pallet the kit was packed on was torn up. One end of the axles was not supported at all by the pallet, and one of the boxes containing springs and other parts was broken open on one end. I have not as yet had time to examine everything to see if there are any lost or damaged parts.

Was delivered fast and was described well on the part that I need it for the trailer would definitely order again

The Trailer Parts Outlet items were order through Northern Tool and shipped directly from the factory Via FEDEX. Trailer Parts Outlet tracking showed the item was delivered, however, FEDEX never made a delivery. So at this point I am out over $70.00 with nothing to show for it.

Great customer service
parts came right away with no additional shipping charges
will definitely use again

I ordered my "custom" trailer axle kit on1-25-2023, website gave a estimated date of delivery of about 4+ weeks. I recieved my order in under 3 weeks! Awesome job of getting me my parts early. Trailer kit was as expected, very pleased with overall experience. Thank you!

Quality of the products is nice although I was very disappointed upon receiving the package. There was no packing material inside the box. All the grease caps shook around with the wheel studs and nuts during transport which made some caps slightly out of round. If I knew my parts would arrive problem free with even newspaper for packing material i would order again. However, the risk doesn’t t seem worth it.

Zero stars. I paid $300.00 for springs and the TK idler axle service kit. I received two springs and two loose already damaged bearings in the box.good job guys.

Trailer Parts Outlet was pleasant to work with. More than out for money alone, they helped me with my problem making sure I had the part I needed at the right price delivered quickly to my doorstep. I will do business with them from now on.

Prompt shipping and all but for some reason a couple leaf springs were just thrown in on top of two the wheels and beat the stew out of the outside finish in transit. Kind of a bummer for what was supposed to be a set of nice new wheels.

Good company to deal with, mistakenly sent some wrong parts, but quickly sent the correct parts within a few days. Friendly staff, and good service!

I did not have to check on my shipment at all.they text and emailed the whole time it was in shipping let me know where it was at what time it would be leaving in what time it would arrive at its next destination overall ordering and shipping was super fast. I will be using them for every trailer in the future.

The items came quickly and were correct. The only delay was Fedex and they had to create a new label. Everything came in about 4 days

We have ordered TaskMasters tire and wheel from two sources - both have come in wrong. I don't believe it is the fault of The Trailer Parts Outlet but TaskMasters putting the wrong tire on the rim and/or the tag containing inncorrect information. We ordered G load range and have received E twice. Both times the tag was correct but the actual tire was not.
Trailer Parts Outlet was quick and best pricing but their supplier has failed twice.

It has been a nightmare. Fed Ex signed for the delivery packages according to the tracking. I went to pick up my delivered packages and employees said they could only find the tires and they said they do not know where the other packages are. Then they said the packages should not have been delivered to the freight terminal. Now they say they cannot release any of the packages because the packages do not have my information on them. The tracking information indicates ground service but Fed Ex signed off for them at the freight terminal. I do not have any of the items, and I guess Fed Ex will eventually return them to sender. Fed Ex attempted to blame me and I quickly corrected Fed Ex for that attempt. Fed Ex should not have accepted the delivery if the packages were not supposed to be delivered there. The tracking system indicated ground service. The fact is that a Fed Ex employee signed for and accepted the delivery. None of that is my fault. Trailer Parts Outlet has not returned my call, and I guess Trailer Parts Outlet will now have to refund my money because I did not receive the packages.

Good customer service. Had a shipping issue was handled quickly got the parts I needed as described A+ will use again.

I needed a hub bearing kit fast, when I called, Ryan said he would personally put my order together so it would go out that day. Otherwise, I wouldn't get my order until after Thanksgiving, and I needed my trailer for a show Thanksgiving weekend. Another trailer supply company kept telling me the parts were backed order 3 times and then telling me parts won't show up until Dec 1st. In summary, Ryan got my order to me 2 days later, awesome job Ryan.

Excellent customer service! From the start of the order to completed delivery details
Thank You

I’m not done putting the axle in my trailer yet. I am eight bolts away.so far everything seems to be perfect.shipped on time, very polite people.you know it’s nice to deal with someone on the phone that has a clue.thank you.

We can’t say enough good about this company! Our order was shipped same day and since it was critical that we receive the Parts ASAP we choose 2nd day delivery. Unfortunately the shipping company failed spectacularly! Our 2 day delivery didn’t arrive for another 5 days. When we contacted the shipper we were advised to contact TPO. They promptly opened a claim with the shipper to reimburse us. Trailer Parts Outlet, you’re the best!
Thanks!