The UPS Store, Tyler TX

This UPS drop off point is efficient but recently wont take pre-packaged boxes? They want to charge more $ to repack in a UPS package. On top of that, they throw the boxes away! I was told today that UPS does not recycle and only has one dumpster for this store. How can a shipping company not recycle when Tyler has a wonderful, fully functioning recycle center downtown? So sad.

Most of the employees are rude and unprofessional.
Will not return I will drive to another city before I return to that location
They need to be trained/retrained on customer service.

Ugh. Rude and dismissive representative after waiting in line 10 minutes. Don’t treat people like they are stupid. We don’t all do what you do for a living.

This is the best staffed and most organized UPS store I've been in. Fast, efficient service with all smiles!

Had to take off work and make plans for a live animal that was being delivered. It is an hour past the time they gave on website and no one can tell me where my expensive live animal is. Its like no one knows anything and they direct you to another unknowledgeable person. I will never use ups again. They do not update their info

Tried to sent a hunting scope in for repairs and they refused…claim they needed a “special “ license…I call BS…. I had it packed and boxed.just needed a label…. Went to FedEx… they were great

Says "Delivery attempted today at 9: 28 PM" got the notification at 8: 19 two cars in the drive way and you have the nerve to say that a attempt was made an HOUR before it hit even 9

Absolute terrible experience, not once but twice. Sent out a package for Christmas and it showed delivered but didn’t deliver for roughly two weeks due to a mistake on their end and package never showed tracking number. Was just a mystery.

Then recently sent my husband a package, I did not decide to do two day delivery, but I was informed it would be there in 2 days. I then inform him when to drive to the UPS pick up location which is two hours from where he is working. He arrives and no package is there. I then contact UPS Tyler, they apologize for their mistake and inform me that the packages will be there the following week. Not only have the packages switched delivery dates 2-3 times but one package is lost in route with an invalid tracking number.

Then when you call to check on what is going on, you get nothing but complete disrespect and attitude. If I could give 0 stars I would. Terrible experience, time after time with them.

I’ve always received excellent customer service every time I’ve been here. Even when they’re super busy, they take time to answer my questions! Superb staff!

Fast and easy! Had a defective product from Amazon. I showed them a code to get a label and that's it! Customer service is nice and is recommended

They charge $2.16 for a shipping label print out That has been paid for by a client. SCAM. GO TO FED EX BETTER. And the fat white girl there wants to argue with you! Sarcastic and rude.

Not only where they 7 dollars more than Usps, they wanted me to buy a new box because mine wasn’t good enough! I try and give this place business and it’s just terrible. My box had logos that “ violated their code“ understandably so let’s cover it with some colored tape? ! Nope not good enough. And I’m told this after I’ve been standing there through all the questions address name price I even had to give them my drivers license. I do not recommend this location unless you want to over pay and buy one of there boxes!

Exceptionally patient workers! I walked in with about twenty Amazon returns, and they were very patient as I pulled up each of the scanning bar codes on my phone. I was in and out of the store about four times with all my boxes. They were very kind and helpful as I tried to keep all my boxes snd return codes straight:)

10/27/2020 I was supposed to receive a very expensive package. I got a notification that it was dropped in front of my garage. I look outside and no package to be found. I have cameras all around my house so the driver can't say he/she delivered it to me. I called the customer service and they sent a link to my email to file a claim. For some reason the website is not working right. Hmm imagine that. I wish the driver would do his/her job and deliver to the correct address. I will be using FedEx for now on.

Great customer service! Very quick and was very helpful in explaining the label requirements for returning an extended battery for my phone. Employee was wearing her mask appropriately (covering nose and mouth) as was I! At this time, when we are all trying to keep contact down and stay healthy, she offered great comfort. Thank you for requiring your employees to wear masks! I will be back.

Things went fine during the installation of the base. They wanted to know if I wanted the old mattress on the bed. I told them No, that I had a new mattress. I had it on a dolly and moved it to the bedroom door. I told them this is the new mattress. The older guy moved it into the bedroom and placed it on the floor at the end of the bed. The younger guy was already into the truck starting the motor. I stopped the other guy as he was walking to the truck. I asked him if they were going to help me with the mattress and he said nope.

When I bought this mattress I was promised that if I had the new mattress the ones who installed the base would undo the mattress and place on the bed. No such luck.

I do hope you all would get your directions straight. If this promise was made in order for me to buy your product that is a sorry way to do business. Please correct whoever was wrong in this transaction.