The UPS Store, Lubbock TX

I’ve had a box here for many years and this had been great until the new ownership. Under new ownership misdirected packages, visibly idle and unhelpful employees. One in particular who enjoys snickering and making rude comments about paying customers who are struggling and might need assistance. The parking lot here has always been a hazard and a nuisance. There are more professionally run places to take care of our mailing needs.

Encounter nice young fellow very helpful.ladies around him noticing his customer's skills. I wonder if one of them was the boss. Good experience.

This place is trash.employees are trash.brought in a drop off with a prepaid label. Hispanic lady says label wont work that i need to print a new one.i say "ok thats fine print it out ". Tells me its 3 dollars for a new label? When i have the printed out one already.i asked why do you charge people? Fed ex or usps doesnt.her reply is "cause were a franchise store, we can do that. "

The two young men working the counter were both so polite and kind and eager to help me. They were both professional and proficient.
One of the guys had to leave as his shift was over and the other guy went above and beyond to help me with my shipment. I truly appreciate this. EXCELLENT customer service.:)

Doors were locked and closed before closing time. They always close before closing time. Make sure you're here 30 minutes prior because they don't follow their posted times.

Update. I was there before current posted times. Always closes early.

They lost my Amazon package. I am out $200. On July 10 I went to this store to return a package. I sent them an email with the return label. They printed the return label. They charged me $3.26 for the label. They attached and shipped it. Or so I thought. UPS tracking says the package never left the store.

Store can't help. UPS customer service online site to file a claim is a joke. Vendor and Amazon can't do anything since there is no evidence it left the store.

I attempted to ship an item using my corporate account and was told that no UPS store in the country was allowing people to use their corporate accounts because every UPS store is independently owned and the liability risk is too high. I asked what the point of having a corporate account was if no UPS location would allow a person to use it and the response I received was, "Well, I'm not sure about that but if you went online and hacked the account using email, you could probably do it. "

Soooo, I looked at the associate and waited for the punchline or rest of the joke.he was dead serious. I think I will open a new account with another shipping company.