The UPS Store, Dallas TX

I took in a package to the UPS store on Oct 8 although I had a prepaid label from USPS- I just needed to get package shipped asap.
When the cashier quoted $39.78 for a 2# package, I said, “no thank you and requested the package back”.
Then he quoted $14.50 plus tax. My question to UPS- why couldn’t you charge the lower price in the first place. Did the cashier charge with UPS policies or what was the reason for the up charge?

I have been to this store before but there was something that did not feel right about this UPS visit.

The last time I had to mail something, I went to the post office and the people there were so rude. But I had an amazing experience at this UPS store today! The two gentlemen in there were friendly and knowledgeable. I appreciate the customer service at this location!

In an era where digital communication reigns supreme, it's often the tangible and immediate tasks, like faxing a crucial document, that remind us of the importance of exceptional service. My recent experience at The UPS Store (182908 Preston Rd Set D9) was a testament to this very notion.

From the moment I stepped into the store, I was met with a sense of calm and orderliness. The pristine neatness and the logical organization of the facility immediately stood out, signaling a place where tasks are handled with the utmost precision and care. It's evident that meticulous attention to detail is a guiding principle here.

Now, while the ambiance plays a role, it's the human touch that transforms a service from good to outstanding. The staff members at The UPS Store exemplified this principle. They greeted me with genuine warmth, and their professionalism shone brightly as they assisted me in faxing my important document. Their efficiency was commendable, ensuring that the entire process was executed swiftly without compromising on accuracy.

The crowning touch to my visit was the interaction at the check-out counter. Instead of a routine transaction, it felt like a heartfelt interaction. The genuine kindness radiated by the staff was palpable, adding a personal touch to an otherwise procedural task.

Overall, my visit to THIS UPS Store was a masterclass in what customer service should look like. Their seamless blend of efficiency, organization, and human connection left a lasting impression. Whether you're faxing vital documents or availing of their myriad other services, rest assured that at this UPS Store, you’re not just another customer; you're a valued individual whose needs are met with unparalleled dedication. Kudos to the team for setting such high standards in service excellence!

I have noticed that the people working their have become lazy and are not helpful to customers when they ask for help. I went to store 2804. I have been going to this location for years. I was a trying to make a return and needed Tiffany to print the label for me, she wasn’t helpful to me at all as the email was not going through and she didn’t make any effort to help me try a different route. I left the store and went to another location and the gentleman that helped me had no issues printing my label.

I had the best customer service experience from the DM Chris Archie! He was so courteous and helpful both interactions. I hope his team will follow his lead.

Worst experience ever! The lady in charge has no clue of what she is doing. So confused and rude!

I don't have any problems taking my packages to this location and the employees have always treated me kindly.

Never been in there when the staff has not been more than helpful and the service quick and reliable.

This ups store is efficient, knowledgeable and great at problem-solving! I especially had a great experience with an employee named Jake. He was patient, calm and walked me through the entire process.