The UPS Store, Dallas TX

Excellent customer service. I have used this location for years and am always very satisfied.

I ran low on my medication so my daughter paid to ship my medication to our place in Colorado. She entrusted them with the package to the UPS store and they told her that it was not a problem and they would deliver within a few days. The tracking stated that it had been delivered to my front porch in Edwards, CO. Unfortunately, it was never delivered to my address. I called the store to have them check into it and track my package for real and find out what happened to it. They told me they would investigate the delivery and have an answer for me within 10 days. In the meantime, they called my daughter and basically told her they were not going to spend much time looking for my package because it was not “valuable”. I think every package that is entrusted to them should be considered important enough to get it to the person it was intended for because that is what the sender paid for! I will probably NEVER ship anything…. Valuable or not with UPS ever again!

I have been a box holder at this location for a few years and want to leave a review for Wray Brown. He is always professional, helpful, friendly, and knowledgable. Many other locations are less expensive but the reason I keep my box at this location is the great service I get from Wray. Steve Box 122

The rude Asian kid at the desk is not going to help you raise your review score!