The UPS Store, Austin TX

I came here with a prepaid label and UPS charged me $60 in “handling fees” because “they’re a convention center UPS, not a regular UPS. ” So I paid postage, plus random fees upon dropping them off. Stay away at all costs.

The UPS store did a fantastic job in shipping my oversized mattress. They were careful in picking it up and checked with me for the type of mattress to determine the best kind of box to protect it. When it arrived the freight shipper commented that they had never seen a mattress packaged so well. THANK YOU UPS STORE!

Best UPS store in Austin, was there for notary, special thanks to Cindy & her colleague.if anyone wants fast & great customer service, this is place. Kind, polite, sweet & lovely people. God bless u all.

Extremely thoughtful & helpful store leader & team. I arrived just a few minutes before closing time & despite the team having a holiday weekend function straight after the close & my items unexpectedly taking 15-20mins - the store leader & team adapted quickly, were in great spirits (despite the delays) & v.helpful

I was recently here for the SCRS Conference (Hilton Austin) and relied on Cindy and Collen heavily for printing last-minute items for our display booth. No matter the request or short timeframe I gave them, they displayed such a kind and helpful attitude. Every day I went in, they were beyond busy! But they attended to each person and offered a warm welcome and a bright smile. This is truly commendable because as busy as the store was, I know it would be easy to be overwhelmed. I'm thankful for their hard work, attention to detail, and excellent customer service. All of my prints turned out amazing!

Cindy and Collen deserve special recognition, a raise, and a bonus! They are wonderful UPS representatives.

Giving this store 5 stars purely based on one employee named Noah who is probably the most helpful dude to work at a UPS store ever. I originally wanted to leave a worse review about a year ago when somehow while delivering USPS mail the postman picked up my UPS package inside the store. Whoops. Not sure how that happens but I will say that the Printing side of this store is awesome. Good price and fantastic customer service. Especially this dude Noah who goes above and beyond for no real reason whatsoever other than doing his best to help the customer. 5 stars all the way for that.

Just leaving this here because I believe the current low rating is unfair. I've always been treated very nicely here.

No clue what the bad reviews are about. This place was awesome. It was busy but they were super efficient. Colleen was exceedingly kind and helpful. They’re awesome!

They charge a greedy processing fee because they have too much business. Yes even for prepaid labeled boxes