The Vintage, San Antonio TX

I was going to rent an apt with The Vintage apts, so I was in contact with Genesis Rosano. It turned out that because of my husband's health that I had to cancel my request for an apt at the Vintage. Genesis was so professional and kind. She did everything possible to help me find the perfect apt. Then when I had to cancel she proceeded to continue to help me. I have lived at The Vintage before, and am so pleased that they have a top notch professional working in that apt complex
She went above and beyond to help me at this difficult time. Thank you so much Genesis.

We did not end up being residents of the apartments but I wanted to do a review on our tour experience.

Seth was extremely professional and polite. He was patient throughout the tour and explained the process with us thoroughly. He showed us the units that were available and we were extremely satisfied! Even walking throughout the property it was very well kept. Quiet area as well. Our favorite thing about the property was the one way entrance and exit. Seth tool the time to ensure we got what we wanted for the best price.

If you need a short term stay or even a long term, highly recommend! Ask for Seth!

ABSOLUTELY LOVED IT HERE! You'll immediately love their ambiance and Spanish garden feel but there's so many great things to say about these apartments. The apartments are so diverse.layout options, carpeted or laminate, they even have efficiencies. Their short term leasing is not over priced like every apartment I've stayed at. The apartments are spacious and unique, with small details that made it feel like home.

Besides the beauty of this place, is something more important.the staff. Morgan, the manager, is very helpful. You can tell she's assertive when needed (you need that structure) but super understandingand goes above and beyond to answer questions or assist in any way. Then James the maintenance manager, he knows everyone by name and always has a smile and positive attitude. He would always offer help, I never had a service request take more than a day.
This team made this the most memorable apartment my kids and I ever stayed at. I've stayed at 3 different properties from the same company and The Vintage by far is the BEST! Thank you for making my last apartment stay, the greatest!

Lived here for many years with my family, had a great experience and would make the same decision again. The crown jewel of this apartment complex is James the maintenance man. He was truly helpful anytime something came up and always went above and beyond to ensure my family was comfortable. He always has a positive attitude and does the right thing by the resident. My husband and I know we will never be ale to find staff like him who made living at the Vintage such a great experience. Our years at the Vintage will always be remembered as a piece of paradise.

Lived at The Vintage for 3 years, mostly good experiences. Something they could improve on would be more cameras throughout the property, especially in parking garages due to increased car break-ins. Other than that, property was well maintained and James was always willing to go above and beyond for residents. Give that man a raise!

Great experience so far, besides me having a issue with one of the employees that work in the front office stealing my Jordans that she thought she would most likely be able to profit from. They were delivered to the wrong address and she somehow thought it was okay to just take my shoes and leave the office with them, the manager was a lot of help and looked at the video evidence to make sure that I would be able to file a police report. Btw the employee (Cassidy Koertner) was fired but she never had the decency to bring my shoes back.

We recently moved out of these apartments because we are in need of a larger space. We were hoping to receive our security deposit back (or at least some of it) but were prepared for some charges as the management informed us that there were spot cleaning fees, etc.that are charged to almost everyone.

I was also expecting a paint fee as there was a spot on the wall in the study under our desk where our feet went and that spot must have gotten worse over our year living there due to our shoes.

7 days ago, I received an email letting me know that we have a credit of $60 on our account and I called the leasing office to ask them how we could get this back. I was told that we would get whatever amount back from our security deposit ($200) plus the $60 credit (so a total of $260) after they deducted the cleaning/painting fees on our final account statement.

This morning, I received our final account statement and unfortunately, we will not be receiving any of our money back from the $260. We actually will still owe them $19.06!

The account statement doesn't even have a line for our $60 though, so it says we still owe them $79.06.

The worst part of this move out has been my experience with the leasing office today. I moved into the vintage (where my husband had been living since Aug 2019) in February 2020.3 weeks before the pandemic. So terrible timing to start a job hunt. I have been unemployed since.

When I called the leasing office to ask them to explain the fees that I was charged and how they compared in cost to the the spot clean/paint fee that I was expecting to be charged.the woman on the phone told me that it wasn't "that much of a difference.just about $40. " and did not specify to me whether I was charged for a spot clean or the more expensive one. (*please note that my husband and I are two young, clean newlyweds that left 4 small holes from screws for our shelves and the spot on wall under the desk that I previously mentioned would definitely need a painting).

I felt extremely dismissed and when I let the woman know that $40 was actually a big difference to me due to my unfortunate employment status due to covid, she laughed at me twice (I hope the calls are actually recorded like the message says they are for training purposes).

My husband and I would have given this complex 4 or 5 stars before this incident today. This woman spoke on the phone with me twice today and didn't say bye when she hung up and seems very unprofessional. Her only answer to me was to call the number on the email that had our final account statement so the other department could handle this as she no longer as access to my files. I understand that but there is absolutely no need to be so ugly in a world full of ugliness.

Its so sad and I hope that no one has to experience this from her or anyone in management here.

***Sierra and James are wonderful people and it should be noted that the woman described above is not property manager, Sierra.

This is a long, novel of a review but I thought it was worth sharing as now we are out almost $300.and with a newborn coming any day now and one of us being a full time medical school student and the other of us being unemployed due to COVID-19, this experience was really sad to have to experience. I am shocked and disappointed at the level of unprofessionalism I was given and the lack of help this woman was seemingly giving me.

We really did love our experience but it wasn't good enough to write about after this situation.

I love the apartment, but the office staff is very rude and inconsiderate, not willing to help or offer solutions to problems, even though the property is beautiful and peaceful and the apartments are spacious, the rudeness of the office staff and management throws off the vibe, so i would not recommend renting here. With the amount of money tenants pay every month, the staff should show more professional courtesy, especially the management

We enjoy living here, most of the staff is great! Unfortunately, the managers let people smoke in the hallway as they wish. Especially the people on the first floor make it so uncomfortable that people have to work around to avoid them. They would sit out there smoking for hours and they have done so for months now. They make it difficult for parents to walk kids around. It is really a shame!