Tom Samples Pest Control, Springtown TX

Dennis Samples does a great job, we are a three-year customer and wouldn't look anywhere else. We highly recommend Tom Samples Pest Control.

I’ve been using Dennis for 3 years now. He’s always very prompt, easy to schedule, and personable. His prices are reasonable compared to other companies in the area I looked at. I would highly recommend for any of your pest control needs. His wife Michelle is so sweet as well! Thank you!

Y’all. If you’ve been trying to find a service that’s local and small business. Use this one! They are absolutely amazing and even went out of their way to do an extra service for me just because. Super nice and respectful. Fast booking time and fair prices. Way more thorough than Purple care. I am very very pleased. I hope I never need them again (and by the results so far, I don’t think I will) but if I do… I have their number saved. Recommending to all my family/friends if they are ever in search of someone amazing!

We've used Samples Pest Control many times and are very satisfied with their service and quality. They do an excellent job as seasonal insect issues arise and are always friendly, professional, and accommodating. Highly recommend!

I was really looking forward to using this service, yet I cannot get either employee to call me back. I originally called in the middle of April (15th) and spoke to Dennis, I liked everything that he described that is included in the service. He sent my info to the office/planner and she both called and texted me to confirm 9am on April 25. The night before she texted if they could come out at 8am instead, which I agreed to before it stormed extremely heavily that night and my 4 month old didn’t sleep. This means that I slept past my alarm and Dennis’s text at 7: 48am. I called and then texted at 8: 35am about what happened, receiving no response.
On May 9th I called and texted the office planner in attempt to get back on the schedule. I did not get a call back or a text.
The most recent call was late last week - I called twice and left a voice message with my address, phone number, and name.
For some reason they will not call me back after three attempts. I have never had the pleasure of receiving the pest control side of this service from this business, only the peculiar and unresponsive customer service. I just don’t understand. I really wanted to go with this business but I will have to do business with someone else.

Fast service and great pricing! - They fit me in on a very busy schedule on short notice, and their pricing was very reasonable. Would definitely use them again!

Dennis is very professional and has handled every pest issue we've had quickly. Affordable and good communication. Grateful for this company!

Dennis is our guy! He comes and does his thing communicating everything he does along the way. He's great with my kids and dogs. All together a great company.

Requires superlatives that have fallen into disuse; i.e. Excellence, Experience, Integrity, Humble, Comprehensive Effectiveness, Reliable, Follows Up, Pride Of Work, Expertise.
I would be remiss not to add that Tom is just a great human being; very likeable. When we moved to TX, we hired 3 seperate service providers, (big national brands. /totally overpriced, unresponsive, & charged for each visit!). T. S. P. C.treated my interior, (including garage), exterior, & yard for one low price. T. S. P. C.reapplied (no extra charge) to insure extermination was accomplished. T. S. P. C.is my one-stop-shop; no need to call anyone else, REALLY.

Edit 7/15/21
So a few months back, my SIL told me that Tom Samples stopped by their house looking for me due to my review. I thought wow, they must really care about their customers to come all the way to the house they serviced when I had them go to her house. Anyways, I got in contact with Dennis May 6th and he seemed very apologetic and said to send him info that I had about my services, told him I’d send him my receipt and he said they’d figure out a way to make things right. I honestly was ecstatic about it because to me that is above and beyond customer service. So I send him a pic of the receipt and my address that they serviced he said thank you. Didn’t hear back after that. June 14th, I send a message about an update. No response. Sent another one June 15th with a response of “I’ll talk to Herschel he said he would give you a call”. I sent another message July 12th because I still haven’t received another call. Got my hopes high that they’d make things right just to be let down again. I really did enjoy this company but after all of this, it really put a bad taste in my mouth. I hope they don’t ever do this to another customer again because it’s just not right so just be cautious when doing business with them.

They were my go to for pest control for years but for some reason 2020 they were lacking and it may be because of COVID but I’m not sure because I never could get a response from Hershal. So they were always a company that could knock out pests in one or two times which is why I always refer them because no other pest control could do that. Anyways, early 2020, we had moved and had a roach issue, Hershal said it was a 3 month guarantee that they would be gone. Cool. Knocked out most of them the first time like they usually do. He said if we still saw them in a few weeks to give them a call. So a few weeks past and we were still seeing some so he came out again and before he left he said the same thing, if you still see some movement after a few weeks give us a call. Few more weeks passed and we were seeing some but not many but enough to raise concern (we moved to a larger house so figured they scattered) so I gave him a call and he wouldn’t answer. Left several messages and never returned my call. I’m not sure if this is how they do business because I have never had to have them come out a third time until this last time but I never could get in contact with him. Tried to get my money back per their guarantee but was unsuccessful because it was a verbal communication from them. I’m not sure if something happened or what but this last time I was deeply disappointed in their services and unfortunately will no longer refer them.

I am beyond satisfied with Tom Samples Pest Control. They responded in a timely manner and also they have warranty which I really was happy about. All around great people and I will forever use them now! You wont be disappointed!

Dennis and Michelle are awesome. They do an outstanding job. I have had a rodent problem outdoors, and they have successfully decreased the population. No problems in the house, they come quarterly. Always on time as scheduled. We’re friendly folks, reasonable rates. I highly recommend Tom Samples Pest Control

I had a good experience he was very professional and let me wait until my pay day to pay him.

I just love their customer service and all their services! I’m so grateful of them! He is just great! Thank y’all!

He came back out and readdressed the problem and was very prompt and polite. I would recommend him always. He also told my husband if we had anymore issues for us to call him and he would come back.

Tom's pest control has done a excellent job each time. I highly recommend them. He stands behind his word and gets the problem gone.