Tool & Truck Rental Center at The Home Depot, Dallas TX

A big man greeted me at the door and was rude and dishonest. He also had a bad odor about him that needs to be cleaned up. His managers should teach him how to be factual rather than self-righteous.

What a horrible experience of costumer service at the rental department. I got this employee Ben at this location who once I ask I was in need of rental, he was more entertained in watching the World Cup in his computer instead helping me. Then, Ben start to help somebody else that came after me, instead. Finally, when I got his attention, I asked for a van, and Ben said they did not have Vans, only trucks, which is different for what the Home Depot website says. Finally, after all of this time, he just gave the keys and instead walking me to the truck, he just gave me the keys of the truck to figure by myself where the truck was parked. Of course, he was too busy watching his World Cup on the Home Depot computer. I just hope this Ben at the Rental Department has a good supervisor at Home Depot that can correct him in the real customer service of this Bussiness.