Tornado Bus Company Fort Worth

We traveled from Monterrey to Laredo Texas, and we found the driver's attention to be good, and the transportation conditions adequate.good space between rows of seats.

I told him to wait a little while I confirmed the date and the people from the big plaza hung up on me. I'm very nice explaining it to him and he hangs up on me. Lady, be more patient, I didn't even go 1 minute.

Very bad service I do not recommend it at all! The lady in the wheelchair is very aggressive! They charge more for luggage apart from paying the travel ticket.

Today we had a bad moment, the woman who has an injured leg is aggressive and bad-tempered, and they charge a lot for suitcases

The worst transportation line is this, it's my first and last time that the truck broke down and it didn't arrive, 3 hours passed and they took us in a van without air to Dallas, so they could accommodate us in another truck and they don't give a damn and they say We are very busy but to charge for excess baggage they are very ready, the first thing they do is to get their tickets, don't mention, their price is very high, it is the worst, I don't recommend them.

Worst service ever! They did not want to refund my husbands ticket. The rude lady was speaking so fast that we had to stop her a few time to repeat what she was saying! They took our payment first over the phone and I ask if it was refundable she said yes! But when it came to the point for us to ask for a refund they didn’t want to. I said well why did she take our payment first and then say it was their policy not to refund. She said that the attendant is never wrong she tell us the policy first and then takes the payment. I said no that’s not right! They said she never makes a mistake… Bullshit…. Everyone makes mistakes… we will definitely be filling a law suit against this bus company! And it’s going to cost them way more than $195 that they took from us… piensa que xk somos mexicanos y no sabemos de las leyes están pero bien pen**jos!

In the ftw office
The driver of the van, I didn't like the treatment he gave us
However, the bus driver, very different, very friendly, quite the opposite.

The worst experience I have had with My mother-in-law, a 3-year-old person who has traveled by bus all her life but not with this one because of a crappy company that seems to have no owners or managers or anything. She told them that there was already an hour and a half left to reach her destination and she wanted to put down her backpack and the same driver told her no, that the same bus went to where she was going, which did not happen when she had already been on the road for much longer. I asked the same driver and he responded that he had been confused that he was already going to another totally different destination that to correct the mistake they were going to give him the return ticket to another destination nearby and then from there finally where she was going we wanted to get in touch With the manager there were never any answers. My mother-in-law has been back for many hours without medicine, bad food due to pressure, why did Ford go to Texas, which was her destination, and being in Dallas, an hour and a half from her destination, the same pilot told her no, he was going to Queretano Now Elka is going to have to travel back to Dallas again for her destination. If she doesn't ask, they take her to a place that was not her destination without her consent. Imagine the anguish an elderly person can feel. That barbarity what they did to him

Very good service and they provide the best service even if you pay a little more unlike other lines

Very bad service I called for information for a trip and the lady very rude asking me to hurry up if i was getting the ticket or she had to hang up she was very busy, very poor customer service