Tow Masters Towing & Recovery, Killeen TX

Very unprofessional people told me they booked my appointment and didn't even show up I will never do business with these people again

My Mitsubishi Montero was towed by J this morning, she did an excellent job and was very polite.

Today I had to have my car towed. Will from Tow Masters came to get my vehicle. He was so knowledgeable, pleasant and professional. As a retired military paratrooper, I am used to being around professionals. This guy is awesome. He answered every question that I had effortlessly. The care that he took in getting my vehicle ready for tow was first class! It is great to see motivated and dedicated people do what they do. Great job Tow Masters! I will call you first from now on.

Saw this on Clear Creek this morning, and I just thought damn. Still have 8 lug nuts but still a safety issue.

Will made my son the happiest he’s ever been in his 2 years of life… Will was on time, professional & great with my son! He knew my son was excited about seeing the tow truck come get mommy’s car, so Will called my son over & asked him if he wanted to do it! My son talked about the rest of the day & rewatched the video I took of him controlling the levers alllllll day long with a huge smile on his face. Honestly, the experience alone was worth the price of the tow! Give this man a raise! Two thumbs up!

I just have to give Will a shout out that man was friendly polite inspite of vehicle being towed for repairs he just made my morning and day great!

Great quick service by nathan from masters towing. He also let me ride with him to the shop he was a gentleman and was good company. Definitely would recommend.

Chris responded and had my truck picked up in less than an hour. Awesome communication and I would use them again if need.

Best experience yet, Will made my stressful situation so much better! Very punctual, great communication, and overall an amazing guy. 10/10 for me!

Will came very fast to help when our car wouldn’t start and made sure we made it home safely:) Overall Will was just a very nice and polite guy! 10/10

Well, I would leave no stars but they don't give that option. We had to have a tow and Transit Pros sent Tow Masters to tow us back to town. After many issues over 4hours, and multiple tow trucks they were finally able to load the unit and transport it to their lot as it was now too late to take to the repair shop. There was damage to our rear mud flap and we sent pictures and videos to both companies and today Tow Masters called and said they determined that the damage was done prior to the tow even after the pics and videos. We are still trying to get a resolution but doubt that will happen without some type of attorney assistance.

“If there’s a will, there is a way! ” Will came within a timely manner to pick up my car and was such a great help to me all the way through! If it’s possible I would recommend and request Will with Tow Masters Towing & Recover!

Chris called me and came right away to my location and gave me all the info I needed if I ever broke down again.

I needed a tow. Put in a service request and in less than 20 minutes Will showed up. If these guys were outlaw gunslingers they would be kings of the Wild West. Fastest pick up ever. Super friendly service. 10/10 would get towed again.

They towed the truck I used from my parents to move, they towed it at 3: 35 in the MORNING, had the WORST attitudes and didn’t have a proper system to take payments, another guy was in there that just bought a new car that didn’t have time to get a new sticker to put on his new car and also towed his new car! They don’t give warning stickers they just tow, they have contracts with Twin Creek, Summers Glenn, Stone Hill, and another one I can’t remember. PLEASE BE CAREFUL IF YOU LIVE AT THESE COMPLEXES!

Let me start by sharing I work graveyard shift so I was eager to get to sleep but needed to get my car towed back to the shop for warranty work to be done went thru my insurance company's automated system an was given a window of 75 to 135 minutes for arrival of the truck WILL showed up in 25 minutes all I can say is AWESOME

NATHAN WAS FANTASTIC! Best person I could have had in that situation! Extremely friendly! Opened the door for me, made sure I was in their truck safely before started loading my car! Then offered me an auto shop let me know everything they could possibly do at the auto shop! He let me rant and understood that my day wasn’t going very well! Nathan made me feel so much better! 10/10 recommend! Best tow truck experience I could have asked for! So much appreciation for Nathan and this company!

Extremely helpful and professional, Will was a pleasure to work with and accommodated all of my needs.

I cannot speak to this business as an emergency towing company, only as parking enforcement for my neighborhood.

I am a resident of one of the neighborhoods this business contracts with to tow. I was away for about 35 days on military orders and returned to Killeen to a broken car. I spent a ton of time and money buying a new car and forgot to get it registered on a Friday night after a 12-hour work day, on the tail end of an already grueling week. In the dead of night my car was Towed.

The next mornjng I had to pay for an uber out to their lot and call the business 7 times over the course of an hour to finally get someone on the phone. 1 hour later, someone showed to release my car for $300. The employees and owner did not give a damn about my extenuating circumstances and were rude in discussing the situation with me. I lost a total of $315 and 3.5 hours of my Saturday to recover my vehicle.

Contractually speaking, I was in the wrong and should have immediately registered my new vehicle. But that doesn't excuse the COMPLETE lack of ethics or humanity displayed by this business. They take advantage of people and soldiers in already difficult situations, and make bank while doing it.