Toyota of Irving Service

Broke the clips off my wheel covers… Replaced with cheap, thin/flimsy covers that cracked on the drive home. WORST SERVICE EVER. Waited forever, service attendants had poor attitudes. Don’t recommend, definitely going elsewhere in the future

My service advisor, Mike Oddo was the best. Nailed the estimate; kept me appraised of the time frame; etc.
I was impressed with his automobile knowledge in general and that of Toyota of Irving in particular!

I am extremely disappointed with the Toyota dealership's service. I took my car in for an oil change and regular maintenance, but when I went to pick it up, they gave me someone else's car instead. I only realized this after taking a closer look at the car, and I immediately informed the staff that it was not my car.

I was shocked that such a mistake could happen, and I can't help but wonder what would have happened if I hadn't noticed and taken someone else's car with me. What if my own car had been given to someone else?

To make matters worse, the dealership did not compensate me for the inconvenience and stress caused by their mistake. I strongly advise anyone going to this dealership to make sure they check that their car is in good shape before leaving.

This incident happened to me on December 10,2022, and despite my personal issues, I felt it was important to share my experience with others. I hope the dealership takes this matter seriously and takes steps to prevent such mistakes from happening in the future.

First time servicing my car here and never coming back:

1. Had called in a day earlier to confirm and was told that shuttle service would be provided. But did not get a shuttle service.

2. Charged $10 extra for my oil change service just because it was an SUV. I did not have to pay extra at arlington dealership.

Not happy with the customer service.

Thank you for the good service Team. Joel assisted very well and was so kind.had a comfortable service experience

I purchased my car and bought the service plan with it from Toyota of Irving. I have been pleased with the plan until this past Monday. I arrived on time fo a 3 o'clock appt for routine service letting the advisor know I needed to be done by 4;30-4: 45 PM. I was told it could take over an hour just for the oil change despite my appt. I had agreed to do 2 other items as part of the 30000 mile service. When I asked why it would take so long I was told "they don't start right away" even with an appt. Sounded fishy to me. When I told her to cancel the 2 items above the oil and tire rotation.all of a sudden she said she would work to get me taken care of. That sounded even stranger. In talking to a manager I found out that it takes so long because many cars are taken to a Quick Lube for oil changes. I spent $2000 for the maintanence plan only to have my car worked on by non Toyota personnel. I was told they were able to get my job done as originally agreed because they did it in house.which the advisor "worked out for me". I will be making certain that my car is worked on: in house" period going forward until the end of my plan and I will never buy another one. I know 2 really good mechanics and I will not pay Toyota rates for Quick Lube service. If you are reading this I hope you don't either.

More than eight years I am buying-trading my car or suv from them. Sometimes I used their collision center to repair my car & always doing my oil, filter change & other services from them. My overall experiences is quite good & I am fully satisfied with their customer service & other services which I have received. I would like to continue my relationship with Toyota Of Irving in this respect.

Good experience. Just did an oil change.
6-point check is free.
A couple of suggestions with category level. Clarified all my queries.
Like the waiting area. Service time 1hr 10mins. I reached 30 minutes before my scheduled time.overall good.

Toyota of Irving has been my home since 2012, Every Service Rep has been awesome. But, my favorite two are Janeane whon no longer works here and when she left she made sure i was in good hands with Ken. Ken's customer service has always been outstanding. He is very caring and a very kind person. He is knowledgeable about allot of service questions thatI may ask him. I can, 't say enougha him about Ken. Just he is awesome.
I will say this the service reps who are out front moving cars are GREAT.very Attentive they made sure i was helped and all of then had great customer service skills. TOYOTA OF IRVING FOR LIFE!

Needed to get a recall fix for my vehicle, and decided to go ahead and get the free vehicle inspection to address any issues (at 200k miles, there's bound to be some stuff needed to be replaced).

Got a detailed report of what needs to be serviced, and approved any of the services that I did my research to be critical, and which ones I can skip or have it done cheaper elsewhere. Nothing was done without my permission, so nothing hidden!

First, I want to give a HUGE shoutout to Eunice Camacho. Most of my interaction was spent with her, and I always felt she was giving me the most transparent responses she could, and kept me updated throughout the whole process. Everything was easy to understand. This was my first time interacting with a service dealership of any kind, so I really appreciated this dealership had someone like her in the department.

Unfortunately, I cannot say the same about Stephen Hollander. I came to pick up my vehicle, and they were the first person I saw so I approached them. I got a very rude and passive-aggressive tone when I didn't know who I left the vehicle with (I'm terrible with names), and they weren't being subtle about how inconvenient it was for them. My whole interaction was very uncomfortable and hostile with no apparent reason.

Luckily, Eunice arrived back, and I immediately recognized them as being the person I dropped off the vehicle with. Stephen made another passive-aggressive comment, but I chose to ignore it. Eunice's responses were a complete 180 from Stephen's, and I became much more comfortable interacting with them.

The service was excellent they got my truck in got it fixed in the appropriate time it took and my service guy Marcus was nice and kept me in formed every step of the way

My experience with Joel Hernandez last time I visited the Toyota service center was beyond exceptional. Very patient and well educated as I expressed my vehicle concerns and questions. I would highly recommend Mr. Hernandez to those who enjoy great customer service and wonderful communication. Thanks again Joel you are phenomenal!

Positive:  Professionalism

The service is amazing. The staff is very polite and professional. The best part I liked was, no upselling, which I have seen in many places. I specially recommend Santhosh. He is amazing at what he does.

Toyota service station has always been quick and professional in their interactions with customers and their cars.
They offer a decent waitint room with snacks / coffee amenities, there is a kids section as well.
Highly recommend.

Excellent service, my special thanks, to Mr, Mike, in the front desk, service, and the mechanics, on the back, God bless them all.

Had bad experience at the service centre on tuesday. I had to do brake change, state inspection and all. After waiting long time, the state inspection came i got the receipt and made payment but when i reached home, I realised they did state inspection for another car not mine. I had to come back another day for inspection but they were not apologetic even after wasting my time. Not sure what they did for parts, what if they changed parts for another car as well.

I had a bad experience twice while making service appointment neither I got service appointment, quotation nor call back. I was told to get callback from customer service. Might they are good on service but for me and my family no more toyota. Thank you.

I had a wonderful experience. They were very transparent about problems they found and didn't try to push any services that I didn't need. The waiting room was very pleasant. Mike was the one who helped me. Very nice man, super helpful, very respectful. I'm very happy I took my car here.

Went here for an oil change. 14 points inspection said I need replace my rear windshield wiper as no wiper was present. See for yourself! I wonder if they REALLY inspect the cars! Paper said with full synthetic, oil can be changed every 10K miles. Lady said I must change every 5K miles despite what their paper said. Wonder if I have to install a new rear windshield wiper again? Did they actually look at anything or merely copy forward? At least the spacious waiting room was air conditioned.