Toyota of Killeen Parts

I try my best to do all of my own maintenance but I am adamant about using REAL Toyota parts. The only way to ensure that's done is ordering from the dealer. I shopped online and found they have some of the lowest prices on parts so I gave them a shot as I would get free shipping over $75.

There was a big oops on the order and honestly my frustration wanted to give 1 star BUT mistakes/accidents happen and as a small business owner myself it's not that you make a mistake, it's how you respond to that mistake.

I'm BEYOND IMPRESSED with how this dealership handled it. They owned it, paid to ship the oops back to them, refunded me, and called to let me know they refunded me.

I took 1 star off for my frustration but honestly I would give them another opportunity because of how well they made it right.

You have my respect and although you might not have my business now, I would no doubt give them another opportunity in the future.

Y'all have a great day.

I'm from out of town and needed to bring my sister's Toyota Highlander Hybrid since the Cedar Park location was too busy and didn't have appointments available. I have to honestly say that this is the best service I have EVER received at a dealership. First time at a Toyota one. JONATHAN the service advisor was extremely helpful and knowledgeable. Made the whole recall and maintenance process easy and no stress st all. ASHLEY the shuttle driver was fantastic. She needs a raise for her excellent customer service and being flexible with the customer. I will definitely come back to service my sister's car. Now I feel like buying a Toyota!

Great prices and fast service for online parts orders. My new go to dealership for parts. Thanks!

The wait wasn't to bad.the only thing was with covid. Nobody was wearing a mask so it wasn't very safe

Do not buy tires here. Overpriced, bogus warranty that doesn’t pay out. They charge $40 for a basic patch that other places do for free or less than $10. Minimum customer service or loyalty for regular/repeat customers. Very disappointing.

I have the extended warranty with the service plan. They brought the car in quickly performed a full service tire rotation and oil change. Because of the warranty and service plan it cost me nothing and they were done quickly. Yoni partial complaint is that my other car is a Subaru and when I take it in for maintenance they automatically do a thorough cleaning of the vehicle. This shop didn't clean anything they just fix the car. For me that is the difference between 4 and 5 stars.