Toyota of Richardson Parts

Horrible horrible horrible dealership. Unfriendly staff and miserable customer service experience. Bogus appointment scheduler online. I made an oil change reservation online and my car was done three hours later. When I asked about the use of an appointment if it is not kept, I was told visiting a doctor has the same experience. I wouldn't recommend this dealership.

Had my scion services and here and the staff was amazing, my service writer Doug was quick and helped break down exactly what my vehicle needed done and what I needed to be aware of on the next visit. Additionally there was a very handsome parts guy named Chris G. That helped me out with looking at some TRD accessories, he was very informative and very helpful, I'm not sure if he ran the parts department but I can't believe how knowledgeable about my car he was! I am proud to pass a closer Toyota store in Plano just to have this location service my vehicle the way it deserves to be.

I fixed my inverter pump here. They fixed pipe, coolant control valve, coolant liquid, the brake liquid, spark plugs ($230), which charged me $1350. However, inverter pump problem still's on, and they want to charge me extra $750, cuz they said computer told them there were no problems with my vehicle. However, inverter pump is the main reason why I am here. I told them I got four lights on my dashboard, the problem usually occurred when the outside temperature is high. They ignore my statement, and said your inverter pump is broken based on what you are saying? ! Anyway, I didn't believe that part is broken since the computer detects nothing for that. I can't believe that pro people only believes in computer diagnose result and the entire store ignore what the customer said. Never will be there.

Parts guy that was there was awesome and fast. Was knowledgeable and helped me out with my situation. Just wish he wasn't alone. Don't blame him, its just how the job market is now.

Terrible, bring your coffee and a full-charged phone with you To pass the waiting time
just to order something from the parts it took 1h for a guy to showed up and tank good the masks are required because nobody smiles here

This was my first experience with this location. Should have read the reviews. He tried to charge me $700, then I told him I have the free oil change then he told me he cant process that order beacuse the department is closed. Are they even allowed to do that? This place is a scam. I never had to pay this much for a Toyota service. Someone needs to look into this place

I should have read reviews before going to this center. I won’t come back again to this center. Very bad services.

Very happy with the service I get here. People are friendly and the waiting rooms are comfortable.

They say their customer service is excellent, so far it's been okay. The girls at the cashier/check out desk usually have attitudes.

Very careful about the pricing. Up selling lots of unnecessary services. Research and have a list of services that’s required for your vehicle at the mileage level. It’s worse than buying a car.

Seems like a decent place. I think it's a bit over priced I had to wait a long time to get helped but the people were friendly and they had plenty of seating. They gave me a ticket for a "commentary $6 car wash". Other dealerships wash cars for free with service. Also if you have to pay it isn't complimentary.

My aging 2005 Toyota Sienna was in need of its State inspection and various concerns for its 100K+ maintenance. Lee S.took care of the appointment for me, gave me a complete rundown of the needed repairs and even gave me a guided tour of the undercarriage of the car and the issues they'd found. They needed to keep the car overnight. When I returned and picked it up I was happy with how the car felt, the drive and turning were great again, and engine seemed to be purring with health! It was an expensive bill but the car needed a lot of TLC after 2 years or more of my not addressing the maintenance issues I should have.

Good service, its can vary on how long it can take depending on peak times. Manager is friendly, however one of the cashiers is really loud

Poor services! I made appointment for oil change for my Camary 2018. Get in the garage on appointment date/time, no body came until I ask (after approximately 15 min). I requested call me when service completed but got no call. I decided to come to the cashier and noticed my car service has done. Total time for just oil change is 2.5 hours is not good. This place should improve the process. Courtersy Nissan dealer in Richardson is much better compare with Toyota of Richardson.

Horrible experience there yesterday, I took my bosses truck for an oil change and they totally tried to scam him into over $600 worth of questionable work on his truck I left and don't think we'll be going back again.

I have tried to order parts from here twice. If you go in person to them, you will never receive your part.

They never call you back when your part should have arrived. Terrible, don’t waste your time!