Travel Agents of Duncanville

I’ve been using Tracy since 2003 and she always coordinates my trips with ease. Tracy is always so kind and willing to go above and beyond to make your travel arrangements seamless. In fact all of the staff is willing to kindly answer any questions and be of assistance. Would highly recommend this company!

I only put one star so I could post. The worst customer service, it took them a week to get back with to upgrade my flight! Everything was slow as far as responding to my questions very rude didn't want to split the flight said they couldn't change airline and could not use a different I would not recommend nor use them again!

I used this travel agency on a recommendation by my travel buddy who is located in Dallas, Tx. Typically we plan our own vacations but since we were planning this trip to Dubai we figured we’d let a professional handle it to make sure everything went smoothly. We both ended up regretting this decision. Daniel was the agent that handled our planning. Everything seemed fine until 2 weeks prior to our trip. My travel buddy and I paid over 6 thousand each to travel business class (really trying to treat ourselves). Anyone who flies 1st &business class knows there are perks to flying these classes which is why the cost is so much more than economy. With most airlines you have access to the lounge before your flight to have complimentary food and drinks. With Emirates, they also offer you car service to and from the airport. Well we got none of these. We were told that our tickets were purchased as a special so we were not eligible for these services. This was surprising to the both of us since there was no documentation on our receipts saying that we had purchased a discounted fair. Daniel was contacted and said that she didn’t realize that perks came with business class flights. Please tell me what travel agent worth their salt doesn’t know the ins and out of traveling business class? On top of her “not” knowing about any perks she gave no explanation of how our tickets were purchased at a discount (questionable practices”. She nor the owner of the business did absolutely nothing, I say again nothing to rectify this. It is my belief that she purchased discounted tickets but sent us receipts of full price tickets and money was pocketed. My receipt from travel agents of Duncanville just shows the cost of my trip with no documentation of any discounts, but my airline ticket has special on it. I can upload all documents if anyone wants to see. BEWARE if you use this agency and this agent. Will plan my own trips from now on.

If you book with this travel agency you better BEWARE. If an emergency arises and you need to cancel. It could take SIXTY DAYS TO GET YOUR MONEY BACK. THIS WAS NOT, NOT, NOT, EXPLAINED TO ME BEFORE HAND. YOUR MONEY IS BEING KEPT AND SOMEONE DRAWS INTEREST ON IT.
TO ME THAT'S STEALING. UNBELIEVABLE THE CROOKED WORLD WE LIVE IN. IT DIDN'T TAKE SIXTY DAYS TO PAY FOR THE TRIP. WHY SHOULD IT TAKE SIXTY DAYS TO GET IT BACK? I've used this agency many times but never again. Use this business at your on risk. You've been warned.

Danielle plans all of our trips.and will always plan our trips.we LOVE to travel and we travel quite often! She's
very knowledgeable and very professional!

Danielle planned a cruise for my family and I. We had plans of stay a few days over in Miami. Danielle done an awesome job coordinating our trip. I was very much pleased with the warm welcome I received when I went into the office. For a matter fact Danielle will be assisting me in planning our next trip. This will be my travel agent choice when ever I’m planning a vacation.