Tru by Hilton Cypress Houston

Good location. Amazing service from staff. Esp mention to Kia, Mycne and Renee. All of the front office staff mentioned makes guests feel welcome to the hotel.

Never knew it was there until 2 1/2 (ish) months ago & I've been there 3 times SUPER CLEAN, PEACEFUL, & COMFORTABLE. LOVE IT!

I travel regularly and this team is the best I’ve ever experienced… so friendly - so engaged - so willing to serve - they go above and beyond! Hotel was clean - lobby was welcoming … all I can say is 10/10!

I had to stay here for 5 nights. Staff was very friendly, and the breakfast items offered a lot of choices. Great location, which offers local restaurants nearby and the outlet mall is just up the road. I'll definitely stay here again.

Tru By Hinton is an amazing place to stay. They have excellent facilities and staff who are welcoming, patient and always ready to assist customers.

After a bad night's sleep at another Tru on another state, I was skeptical, but very pleased with this one. Comfortable bed, check-in was a breeze. Even the breakfast selections were great.

This Hilton Tru was my worst stay ever. Walls are paper thin and you hear everything in the other rooms. Rooms are dark and don’t feel clean. Nearby highway so you hear trucks all night long. Will never stay here again.

October 2023 stay - Recently stayed with my family for 2 nights this past weekend. We were really impressed with the evening and night shift staff. They were so welcoming and kind. They made a great impression. I wish the rooms were bigger but everything else is great.
2022
This hotel had a lot of options for food and shopping super close. The rooms are small and definitely setup up for efficiency. There is a mini fridge but if you need a microwave you have to go downstairs to the lobby. There is an indoor pool and a small gym. Breakfast had an omelet, sausage, pancakes, Oatmeal, cereal, fruit, bagels, juice, milk and coffee. You can get tea, hot chocolate and coffee 24/7 in the lobby. There is also a pool table and plenty of seating in the lounge. Its a good location and price if you plan on spending most of your day running around.

There was no hot water in the hotel, but guests were only informed if they complained, not at check in, even though there was no hot water for a week prior. Also the rooms smelled like very old cigarette smoke, made worse by the temperature controls. DO NOT STAY HERE.
ETA I spent 2 hours with Hilton customer care last Saturday. They will not refund me. Bye bye Hilton.

Location is ok. No microwave in room, no laundry facility. For it to be owned by Hilton, I expected a bit more. Breakfast nothing special just prefrozen egg and cheese omelettes. They put a hold on my credit card and charged me double $263 a night for three nights, which is not what the actual rate is supposed to be. Hispanic lady at front desk had a tone when I questioned why there was a $793 charge on my credit card and we had not even checked out yet. Then she says the hold will be on there from the hotel itself for three days or unitl my bank decided to remove it. I cancelled the extra night and called my bank to release the hold and thankfully it was the same day. The hotel is not worth the trouble. Laquinta across the way is much better for $100 plus dollars a night. Also housekeeping did not bother to clean anything and our room was dusty and we had to ask for towels and the handsoap was not filled enough for enough soap to come out. The best I can say is that they have ice machines that is all. Hilton should be ashamed especially for the Cypress, Tx area. The lady that puts the breakfast out also just stands around and gossips with the front desk staff. Just gross experience except the fake personality they have to get you to reserve a room. Ghetto.

Don’t stay here! This hotel was gross! The first room they gave me was musty and smelled like mold, the second room had gross filthy walls and was run down, my first thought was I can’t believe this is a Hilton and my second thought was I can’t believe I paid this much to stay here! The soap and shampoo are in weird squeeze bottles annoying and unsanitary. The lady at the desk was nice but clearly did not know anything about the laws for service animals. She said my dog had to have a service vest to be considered a service animal, luckily he did have his vest on, but that is incorrect and clear against the law to require a vest for a service animal. The breakfast did seem old and gross even though we got there early. The only good thing about this place is that the beds and pillows were very comfortable and I didn’t see any bedbugs and I checked for them because the room was so gross. I really might send a letter to Hilton as this was not consistent with Hilton hotel quality!

The experience and hotel is very beautiful. The breakfast was different nothing I've seen before because instead of having a waffle maker it's a pancake maker. I can't wait to go back and stay more days. The beds were comfortable and I fell asleep right away which rarely happens.

We went to Houston for a family gathering. As a Diamond member we always try to stay at a Hilton and this property’s location was perfect. However, this is a property you want to avoid at all costs. We arrived, set our stuff down and went to see our family. We returned late and essentially got ready for bed and went to bed. I itched in the bed all night long. That’s when I discovered how disgusting and nasty this hotel was. There was a dead bug smashed on the ceiling in the bathroom, dust, dirt, hair and dead bugs in the corners of both beds. The pillows were balled up - the bedding was like a mattress cover. The list goes on. Needless to say we cut our two night stay short and checked out. The front desk supervisor was very helpful and said she would have the GM Carol Cullett call me when she arrived later that morning. Unfortunately despite sending an email with pictures to the email address provided, leaving a voicemail message for her and two additional messages left with the front desk I still haven’t heard back from Carol. It has been several days. Apparently Carol came in the day we checked out for just a few hours and then asked her staff to relay a message to me that they were not willing to credit my points. It is disheartening that the GM of the property doesn’t have the decency to call a customer after the experience we had. Stay away!

Gross place. Terribly kept. Cigarette burns in the blankets. We can to the room and had to request towels and pillows because there were none. Ridiculous.

This is definitely a good hotel, clean excellent service and I love the fact that they were always willing to help by providing suggestions for restaurants around the area.

The staff was rude and judgemental and the room was gross with black mold in corners, ants, pet hair all over, and the bed hurt my back.