Tru Fit - Brownsville

Unfortunately, compared to other gyms this one sits in the bottom. Enough equipment, but a lot of them are or were out of service. Good staff nonetheless.

The staff is helping and curtious. Love the environment. Work out space is plenty during busy hrs. Thats a plus

I like my gym tru fit.im able to go and work hard and they have everything i need.i go early and never deal with the crowd.if i have one complaint i would say they need another free squat rack.other than that, ive been going and gaining muscle

I’ve canceled my membership since October (2019) and I went again in November because they charge me again. Well apparently the girl didn’t file it so they keep charging me. I’ve done it twice already and I just got another charge THIS month! This is ridiculous!

The place is clean and all but they have the worst customer service. I sat for over 45 mins waiting to get help. Some guy told me to sit and wait, but mind you there’s plenty of employees that could of helped me just to cancel my membership.

Decent gym, I've been coming here since 2010 when it was freedom fitness. The same machines have always been broken ever since. Everyone puts the weights where they don't belong and nobody really cares about anything lol. (The only employees who do care are probably the ones who clean cus the locker rooms and gym floors are always moped) still a good gym though.

All these reviews say poor customer service. Remember people, its Brownsville most people have no customer service here. Brownsville people don't care about anything. But cool gym.

This company is by far the worst in dealing with customer service.
Managers are only here to take money from you.
Absolutely horrible.
Please dont go to this lousy gym.
Even after a cancelled my membership 2 months ago they want to keep charging.
Please dont give these people business.

Standard gym with adequately-maintained equipment and facilities.

I would have given the location a higher rating, but the male receptionist with braces is very standoffish and rude, especially if he has to sign you in during “social time” with other employees (which seems to constitute the majority of his shift). An attitude adjustment would do him good.

Typical box gym.
Staff is lost when it comes to anything other than trying to get someone to sign up or scanning a key fob to grant access.
Cheap membership
Difficult to cancel

Worst place to ever go to! They charged me so many times on my account after trying to fix my situation and they’re no help at all the employees and management they’re no good at all. No longer going to that gym anymore. It’s bunch of bs

Not great equipment and not well maintained. It is the best gym in Brownsville but I would make the drive to the new Tru-fit in Harlingen. Very good value and they accept Silver Sneakers.

I really enjoyed this facility and staff is very attentive and cleanliness is always on point. I'm just curious now that it's name changed if there's been any changes, since I no longer attend.

I just signed less than 2 weeks, they have poor customer service and lack of communications between the employees. I got Platinum membership, on my first day, no one gave me a tour to know the gym, I have never been there before, till now I was supposed to get a free session with one of the trainers, on the first appointment he didn’t showed up, I tried to reschedule it and still haven’t been able, I had spoke with different employees, left messages and no call back to set the appointment.
I would not recommend this place, Poor Customer Service, no proffesionalism.

Clean, not always too crowded. Some patrons don't re rack their weights. Staff is very friendly

Great place been here six months eployees and the owner are really cool my six months are up ill definetly get a years contract now!

Tru-Fit has facilities all over the valley which is very convenient for someone that travels back-and-forth on a day-to-day basis have a lot of options friendly and fun atmosphere

Could improve on customer service. I had to wait about 4 hours to speak to a supervisor. I was not informed properly about the contract and felt lied to. Facilities are great but management doesn't help much. When I spoke to management about my contract the response was "you knew what you were getting into".

Lately its been smelling like dirty mop! I have asthma so i walk in and then right back out bc its overwhelming

Overall I enjoy coming to this gym (other than the fact that it is very crowded between 5pm - 9pm) but that's common sense considering members are out of work. The women's area is great and you can get your workout comfortably. Only downfall is that there are about 3 elliptical machines (where you can change the level to extend your leg/knee higher for a better workout) that have not been fixed for the past 3 months if not more. Nice locker room, restroom, showers and large sink/mirror area.