TruWest Credit Union - Legend Oaks, Austin TX

Horrible customer service
Tellers cannot count
So happy to move accts out of there!

Worst excuse for a bank ever
Tellers are good. Managers are jerks.
Don't get anything notarized there as they will unethically read the documents and ask personal questions. Constantly flag legitimate purchases and leave you embarrassed at the register. When it is fraud they will fight you and refuse to credit. I would rate a zero if an option

This has been my family’s bank for our entire lives, and my first and only banking experience since I was 16. Great people, great service

I’m a big fan of this branch. Staff is friendly and helpful. Parking a a little tight but have never parked far. I definitely recommend true west credit union!

Although I am extremely disappointment on How they rejected my loan request I still have to give them credit for how they assisted me on my personal investments.

I could understand the credit union rejecting my loan request if my credit score was low or even average but my credit score is way above average. All of my cars, motorcycles and home are paid off in full and I have zero balances on all my credit cards. Credit history is zero defaults zero 90 day 30 day or 30 day late's 820 score. My point is if I don't qualify for a loan then who does? I just purchased a 2020 car and paid cash, I now have over 100k in CD's at this credit union alone and still no loan. WTfudge?

So I give the loan department - 1 stars, now for what the other half of what truwest does is they assist members on investments. This department takes a very hands on approach, they really listen and they are extremely knowledgeable and all part of the service. This wasn't important for me before. So is you crunch the numbers you have 4 stars total. This is a edit from a previous review in which I gave 1 star which really should have been 0 stars. They really need to clean up that loan department.

The folks at the branch have been extremely helpful to me. For customer service they get 5 stars!
There is room for improvement with the credit union.
1. The ability to make a TruWest VISA payment from an outside bank account needs significant improvement. It should not take "days" for a payment to post. TruWest needs to look at other credit card companies and see how they are able to post payments by close of business day (Discover, Citi, Bank of America, etc). My last payment was scheduled on June 27 and did not post until July 2. For credit card payment online from outside banks, TruWest scores 1 star.
2. The ability to wire money from online banking or remotely needs to be improved. There are only branches in TX and AZ, and only in certain cities. If you are not in a city that has a TruWest, wiring money is impossible. For this TruWest scores 1 star.
The ability to pay a VISA from another bank within a day is extremely important to me and has thus significantly lowered the score that I am giving.

Chris Villalpando the teller at this credit union was extremely helpful and knowledgeable. An older woman teller was unable to figure out how to deposit an out of state municipal business check into my business account even after giving her every account number. Chris figured it out and deposited the check with no problem. I will go directly to him next time. This is a clear case where younger people need to educate, train, and manage inflexible old/ senior citizen employees on customer service and technology and common sense.