TSO Capital Plaza / Texas State Optical, Austin TX

I enjoyed Dr Tammy Nguyen and Janneth with help in choosing a frame. 5 stars. It took awhile, 4 stars

Staff are nice enough and doctor's seem good. This place may as well be a doctor's office though. Overly crowded during covid, long wait time. There are people coughing who obv have covid like symptoms. Gotta love overbooking in the US.

It's a better slection in the store an Debbie was real cool an laid back she helped make the choice very easy an painless

I’ve been coming to this location for years except 2019. Previous employees (some, not all) where no so polite or easy to talk to. Now the front desk and clinical help where awesome! Supper friendly, had great communication and patient. Thank you everyone!

First time coming to this office. And I'll for sure will be coming back again! Receptionist where very sweet and professional. The preliminary exam was harmless even with both of my girls the patience the young lady had was perfection. The doctor was amazing and made sure all my questions were answered. Then the part I was mostly afraid of picking out glasses for my girls as they are very needy. Got helped by Ms. Jessica who was by far the best help a mom could have she helped my oldest pick out the "perfect clear frame" as she described it and my little one got the "bubble gum pink color" she looked for!
Thank you ladies @ tso it was an amazing first visit!

Safe, Spotless, yet Serene. Is how I would describe my experience with TSO, Austin, TX, Capital Plaza location. I walked up to the door and someone greeted me and verified my appointment before giving me admittance. Once in, I noticed a seemingly regular business office and eyeglass gallery setting, only no hustle and bustle. The whole establishment is one big area with private examination rooms. The open area was no where near as overcrowded as it has been in the past. Everything was clean, everyone was in appropriate masks and all was peaceful. The optometric assistant was very knowledgeable and pleasant. The optometrist put you at ease instantly and gave a very thorough examination. After the examination I visited with the optician and choose new frames for myself. She was very helpful and seemed to really enjoy her job. I noticed that while viewing frames, any that you touched were to be put on the underlying countertop so they could be sanitized before being placed back on the display. I found that very reassuring where my safety was conserned. I would have to say this was the most enjoyable eye examination I have ever experienced. If I could rate them any higher I would.

Busy office but got helped quickly! Opticians are always super friendly and ready to help! Thanks for making my visit amazing Jessica and Janneth

This place is amazing. I got my glasses here and the employees are super sweet and nice. I do want to show out Jessica because she treated me very well and never made it awkward at all. Definitely recommend this place

Very friendly love bringingy kidss here make sure everything is explained in wat they are doing ND very very well matters to customers

The staff at this TSO have shown me time and again that they are caring, professional and take their work to heart. My last visit I was actually 9 minutes after the 1pm closing time on Saturday (did not read online carefully!), but they opened back up to see if they could help. My son’s glasses had an arm broken off and he has some unique needs- so being without glasses was an extra challenge he doesn’t need added! They quickly found something the lenses would fit into to get him through until we could come in for our next visit. I was really impressed with their kindness- they could have easily told me to come back in business hours and been right to do so! She even gave me a hug as she could see this mom’s relief for her kid- it just doesn’t get better! I will gladly drive across Austin traffic to continue being a family cared for at this location. They have a great selection, superb staff and a heart. Thank you TSO!

I love this place. I have been to so many places and they always get my prescription wrong. When I started going here omg I can’t even explain the amazing feeling of being able to see crystal clear. Jessica was very informative, friendly and very helpful. She made me feel welcomed and very comfortable. Will always come to them.

Victoria was awesome an explain everything if you had any question very polite and courtesy keep up the good work

This is everything you would want in a Chinese food delivery service! You can go to the site and easily navigate through your entire order with ease. On top of that the food is great and on time! I can't say enough about this place. I definitely recommend!

Rebecca got me started with paper work fast, efficient and very nice. Great style in optical side.

Rebecca gave me exceptional service. She went above and beyond to help me choose a frame. And held the mirror up for me so I wouldnt slouch.

Oh my lanta! I have had great vision my entire life but with my new job I’ve been getting headaches due to looking at a screen alllll day! I went in for a basic check up and I come to find out I need a prescription! I’m so stoked! My entire life I wanted glasses! I even had a few fake pair! The doctor was very friendly and caring! Picking out frames was amazing Janneth didn’t rush me at all and let me FaceTime my sister to get opinions! Lily joined in on the laughter and fun and they made my YEAR! I am highly anticipating picking them up in a few weeks! Thank you so much ladies!

Our appointments where at a late time so it’s was not supper busy. Check in was quick and friendly. Providers explained there exams and changes to eye sight. Medical assistants where great in helping pic out some frames. We appreciate great service.

Rebecca very smart and knowledgeable representative.
She focus on your eye needs and ensure you are satisfied with your glasses. She make your day with my friendly smile. Rebecca is my favorite TSO eye care representative for my family eye care. Rebecca your the best and thank you!

Great service fast and professional when you go ask for Jessica she helped me find just what I needed great service