U-Haul Neighborhood Dealer, Gainesville TX

Told em i was going to Eufaula Oklahoma and bringing the truck back to their location. They charged me one price at the counter and they just called saying I owe them more. Who's fault is that. I told em what I was doing over the phone and at the counter.

Good service this time around.reminds me the way it was years ago if it continues this way it will be a great place again.
Good service, polite, fast and friendly. Don't know what happen to my last review.o well guess we will see next time around.see ya soon

There were several issues with this location. The manager was responsive to change my reservation and add coverage I refused on my original. Then after two after hour phone calls of communication he stopped answering. Now during the rental I was to lease what we thought was 4 days. The system only set one day and charged for 180 miles estimated to be used to my daughter's card. $231+ My fault for not advising we were ending two days. Which I communicated to the female there I been in contact with during this whole transaction after the manager. Next I was working and did not have my phone on the Saturday they called the references in panic claiming to report the truck stolen. We were bringing it back that day. Which we did. Now, my daughters card was overbilled again with another charge on her account. Our total bill should have been $170 max. 180 with taxes.you billed another 230 something taking her card over limit. 6 days @ 1995 and 31 miles @ 1.09/mi I called and left a message and my daughter did as well. No one has bothered to call back
Today we both made two calls each and Now they Do Not Answer at all! The charges are being reported to her card company since no one will be responsible and respond. That is Rude and Very Unprofessional!
Catina Hardin

Awesome customer service. Very polite and very helpful. This is my go to Uhaul.

Love this place for uhaul rentals. Have gone out of my way to rent from them.