U-Haul Trailer Hitch Super Center of Lubbock

Employees don't know what they have in stock and rent you equipment they don't even have in stock. Then expect you to go to another location to pick it up and when you do they don't even have it there either.

They got me what I needed and hooked it up for me. Very fast and easy. The customer service was great.

Been using these guys for years they have never let me down good service and pro's and as always good vibes

The prices and the staff are double A+. I do recommend calling ahead for reservations, as the wait time on the phone is lengthy.

To long of a line and the workers taking their sweet time helping shorten out the line of people.

My friend has been a repeat customer of this uhaul location, she knows most of the employees who work there. She has a unit there and both of our names are on the contract. She went today to put stuff in and it was locked she went to the office to find out what was going on, she showed her Id, she was told by the "Female" rep that her name was not on the contract she was going to call the police if she didn't leave the property. All she had to do was slow down look at the information in the system they have her name spelled wrong, she called me to come up to the uhaul on 34th st, we get one of the Male representatives he finds her and my contract no problem, but the Female rep rolls her eyes as he says the name on the contract,
we tell him its spelled incorrect he corrects the info and helps her to get in her unit. Why did this all take place? This Female rep is making things harder then they have to be she has been unprofessional before in other instances. How long will Uhaul keep unprofessional representatives to receive these type of reviews? Retrain her or move her outside to another position. They won't receive anymore of my business.

Bad customer service! They overbook and just cancle on you. You cant depend on their Services. Went in to speak to them about a cancellation message I got. The Lady rolled her eyes and said there was nothing she could do. I reserved a moving truck a week in advance to prevent something like this from Happening. 15 years of using uhaul and will never use them Again

They changed the price once I picked it up. And it wasn’t just a few dollar more. They doubled the price. Bad service

Friendly, helpful service. Will work with you until all is well. Well-stocked. Clean storage units.