UFCU N Guadalupe Financial Center, Austin TX

Very friendly receptionist and also they have some very nice lectures. Thank you for that UFCU.

The Atm at this location took my card and didn't give it back.their system froze in the middle of my transaction, I called customer service after hours all they could do was disactivate my card and now I have no cash or a debit card. Mind you I have to return back in the morning miss work to get a replacement which is very INCONVENIENT.

Bryan (working the reception desk, today, Oct. 10) was incredibly helpful.
The best interaction I’ve had at UFCU.

I can’t sale my car because of the bank is still holding my car title, I paid off my car loan last May, the customer service told me that the bank released the title and I should receive it within 7-10 days, I didn’t receive my car title and I contacted the bank 3 times about this issue and every time I ask them they keep telling me that I will receive it in the next 7 days, it’s been almost 2 months now and the bank still have my title!

Esteban Santos Teller II

University Federal Credit Union

University Financial Center was amazing! I had some issues with my credit card and he was extremely helpful. UFCU rocks!

Opened a business account, the service was great, quick and super easy. They answered all my questions and were professional.
I love my new bank.

Been there twice and the 2 time that i have been there the people are so rude the guy that open up my account got my name wrong on my debit card and when i told him about it he just told me that that was my fault because i wast just on my phone when he dint even know why i was on my phone.so rude the 2nd time the girl that helped me out was just with an attitude not willing too help me with my account. I think I am just going to cancel my account with them because i really don't need to be dealing with that as a customer

Clinisha BLEW MY MIND with how friendly, professional, and all around amazing she was. She helped me open up 2 new accounts and link another account, and was really quick and friendly the entire time. She even went the extra mile to tell me they can transfer over my credit card balance and pay through them with almost half my current interest rate. I'm SO happy I decided to bank here!

I was able to have all the services I needed provided by the lovely welcome desk attendant. I got in an out, great service.

Takes so long for video tellers that I feel like I'm skipped in line.just want to deposit money but the wait makes me want to close my account. I wrote this while waiting in line

Awesome staff- I deposit my checks here, since my credit union uses them as a shared branch. Everyone is always helpful and fast. Free coffee!

Closing my account. Bank did not take a proactive approach to problems with external recurring charges. The lady helping me charged my other bank with a CASH ADVANCE WITHOUT MY PERMISSION.
I asked her if I would be charged a fee, SHE SAID SHE DIDN'T KNOW and shrugged off the question. Not helpful at all. Was told that my account wasn't technically closed until I received something in the mail? Even though I went there in person?
This whole process took FOREVER- much longer than it should have. I even thought the girl had run away with my card!

Great location in the heart of Central Austin. There is a smaller drive through but they make up for that with 7 or 8 indoor teller stations. The service is mostly fast and they offer coffee and other beverages during your wait. In addition they also have safety deposit boxes if you need.

This bank is awful, I have been a customer for over 7 years now and I have always been treated poorly by this branch. Beware of this bank they are nothing but scammers, I have closed my account with them for good. Good job guys!

SLOW. Every time I've come to this location it's taken me at least 15 min to be seen regardless of the amount of people here. I've been sitting here for an aeon now and there are at least two employees sitting at their desks not helping anyone. In all fairness the staff is very pleasant but I'm getting old waiting here.

Wonderful bank. Drive thru can be crazy and SLOW. Wish they open at 9am. But inside staff were great.