United Ag & Turf, Tyler TX

Me and my brother wanted to get our 89 yr old dad a new cab tractor and mower because he still loves getting out to the fields and mowing. He had also mentioned he really wanted to try a grappler on all the brush and fallen tree limbs since he has to use a cane to get around (he doesnt like sitting still). I ordered everything in April and we got the tractor, batwing mower and bale spike at the end of May and was told the grappler would be ready July 15. Dad was elated. He couldnt wait to clear out the dead branches under some trees and start a brush pile to burn this fall. I cleared my schedule for the week after July 15 to pick up the grappler and work on the farm the following week. On July 14 I called to schedule a pick up time and was told the grappler was pushed back to the end of September. Wish I had a heads up that it was moved back, could have saved us time off work, money traveling to the farm. Most disheartening part was seeing my dad’s disappointment when I had to tell him it was moved back 2 months. Management got wind of my situation and contacted me. Although my Frontier Gapple order was pushed back they offered an alternate grapple that just came available in their stock.
This type of customer service will get me coming back in the future.

Worst experience having a Stihl chainsaw worked on. I’ve been running Stihl chainsaws for almost thirty years, have been to several dealerships in three different states, and had never been treated so poorly.

I brought my 046 to Bart (I need to add there’s nothing bad to say about this man. Polite, friendly, and courteous). That’s the only positive thing I can say about my experience. A week later he called and said it was ready. $195 dollars later. No problem. I had some issues getting it started at the dealership and Bart said if it gives me any problems to call him. Tried it out the next day and couldn’t get it to start and when it finally did, it wouldn’t stay running. Called Bart and he said to bring it in. The next day I did.

I stood at the service window for at least five minutes while a man sitting not five feet away from me played in his phone. Several people walked into the service office, made eye contact, and went about their business. When the guy on his phone finally saw me, he didn’t say anything but pointed to the door to the service bays.
He met me there and pointed to another guy and said “he’ll take care of you”. Completely rude and unprofessional.

The man he pointed to was Michael. I explained to him what Bart had said and his reply was “yea, there’s nothing we can do with that saw. It wouldn’t be worth fixing”. I tried to further explain what the saw was doing, when he cut me off and said again “there’s really nothing we can do”. He went on to say that maybe they could look at it and they could see what they could do on what it would cost. He was by far the rudest, most unprofessional mechanic I have ever encountered; Stihl, John Deere, any of them. I said “ I’ll just take it somewhere else”. He replied with a should shrug “alright”.

I don’t usually leave negative reviews, but this experience was terrible. I took my Stihl to Roquemore’s in Whitehouse, where I recommend anyone else looking for a knowledgeable, professional experience.

I will never utilize this business for anything.

*Update. Bart refunded me the amount I spent on the saw. As I stated earlier, he was the only professional and courteous individual I encountered.

Needed some help with wiring a replacement switch for my JD LX277. Parts dept referred me to service. After not finding any help in the electrical diagram for the mower, Bart Armstrong located a similar mower in the shop and used his cell phone to take photos of how the wiring was connected, and sent them to my cell. Outstanding service! Not many places where you feel good about spending money, but Tyler United Ag & Turf is one.

Brenda in parts was a pleasure to work with. She helped my get this LX 279 back looking good! Thanks United Ag & Turf!

Decent prices and selection. No hassle sales personnel which was appreciated. Ended up purchasing a new tractor and mower. It was disappointing that the location will not deliver equipment without a large fee. I will be back when the need for more equipment arises.

The service writers are first class. After visiting a couple other JD Dealers near by, United Ag & Turf Tyler were the only folks that went above and beyond to help me with my clutch issue. The mechanics made the needed repairs and had me back to work on my farm before I knew it.

At first we thought they could care less if we were there or not. Then my husband and Kevin Lewis, I guess a sales guy connected. He is very knowledgeable about the products and answered my questions completely and honestly (I always have questions). I believe my husband will be buying a tractor from him very soon.

I deal with Travis at United AG.he does a great job finding out the customers needs and works to satisfy those needs! Mr Bart and Rick as service mgr and advisor respectively work to get your equipment repairs done in a timely manner.my wife and I have had 2 JD pieces of equipment serviced there and have purchased 4 pieces of equipment from them over the last year.recommend dealing with them either buying or servicing equipment.

They have great people working there. I get it. John Deere has great products. Frontier sells stuff through them but pricing is at the John Deere rate. I broke a bolt on a 3 point finish mower that held on the blade. 17.00 for a bolt and a week for them to get it there. Add shipping, it was over 30.00 for a shoulder bolt. The washer that went with it got lost in the grass and I was told it was expensive as well any there was no ETA as to when I could get it. I used my metal detector to find 5he washer in 10 minutes. I'm sure with separate shipping I was looking at over 50.00 for a bolt and washer. The people at United Ag and turf are a pleasure to deal with. The 3 times I did have a problem with my E series tractor they came through at no charge. (1, I lost a key, 2 a hydraulic steering line burst because it was installed with the bend of the line too close to the front tire, and 3 something fell of the frontier 3 pt mower causing a bent blade). I use them for lubricants and tune up supplies, they even take back the used oils so they don't stack up around my shop.

I had a tractor on my trailer in their parking lot and nobody would get out of their chair to come look at what I needed. Told me to come back in 4 to 5 months.

You could not find a better shop to get parts and service for your John Deere tractor. Always professional, helpful people to fill your every need. And some you don't know you have!

Regarding the repair section. Not the sales staff: Expect to wait and pay exorbitant amounts for their work. $107 dollars an hour for repair I find it really hard to justify.

People were not friendly but I did get what I needed. Nobody smiles? Like robots. What do you want? What do you need now? Is that it? Sad? I'm standing there with card in hand to get my Jonh Deere Tractor ready for summer!

Needed a wiring diagram for my Gator so I could make a repair. Service dept took the time to locate and print out for me! Great customer service.

Overall a good company with quality products, but they don't always do what they state they will do (especially related to servicing of equipment).

Best equipment dealer around! Very friendly and knowledgeable. Got my equipment fixed and me back on job in record time. Travis is exceptional to say least.