United States Postal Service, Austin TX

Indifferent service attitude!
A lady's cold face always scares me

so the documents I sent were detained by the customs. I went back and asked the staff of the post office, and they said: It has nothing to do with us, we are only responsible for receiving and sending.
So you guys just collect the money and not deliver it
Please go to Post office cedar Park, they are nice and friendly, always helpful!

Aweful experience every time. No concern for people waiting in line. No signage about where to pick up or drop off. Amazon orders come here because the driver won’t drop them off where I live.

Haven’t had mail delivery for two week with no explanation. Went to investigate- closed - Incorrect closing time on web.

This place definitely need more employees. Just to change a address wait on the line for 1 hr and 30 minutes that's unbelievable horrible

I have had 5 packages returned to sender with no reasons given after calling in to ask. I'm told to put a note with my name in the mail box and it would resolve the issue, I've put 4 notes, 1 taped in each corner, and still get random packages sent back. They are more than happy to send me previous renters mail, but refuse to deliver most of my mail. Its literally random if I'll receive my packages or have them sent back. Makes no sense at all.

I hate this location. The kiosk is always broken & lines are long long long. Now I've got to drive to another location further away just to mail a package.
* Next review: they lost my package. They lost it BEFORE IT LEFT THEIR BUILDING! My customer contacted me wanting to know where her item was, the worker at the window sent me 20 minutes down the road to "the plant" where their supervisor actually looked up my tracking number to see where it was last seen and it never left the Jollyville location. They lost it before it even left the building. Totally mismanaged and incompetent location. I will absolutely NOT use this location at any point in the future. OH! I filed a report for a lost package on the usps website and it was never responded to.

Mailbox key replacement requested 1 month ago and still no progress. Submitted mail hold request twice but that also didn't work.

I knew their "I'll call you tomorrow once we figure out" was a lie but didn't expect it to this bad.
At this point I don't know what I should do to get my mail.
Honestly I feel like my request is intentionally ignored unless this wait time is usual for everyone

Nobody want to do anything here. Not first time at this location- same experience. Very, Slooooooow, only one line open. Waiting time approximately 45 min.

What's the purpose of having a published PHONE NUMBER if it just rings and no one answers it? I suspect they have turned off the sound so they don't hear the ring. Customer service doesn't exist. No wonder the USPS is going down the drain.

I lost 50 dollars in money order because suddenly the paper skipped the number. When I went back with the receipt they said I lost the money and they couldn’t do anything.

This place is awful. This post office lost my kids passports while delivering them. When we called the State Department about what to do they said to get in touch with the currier supervisor. Called multiple times and no answer. Finally went in and waited to talk to someone, told them who I needed to speak to. They said he wasn't there. Took down my name and number and assured me I would get a call the next day, as we will need them in under 2 weeks. 5 days latter no call. Screw these guys

Called a dozen times. Sometimes it rings 8 or 9 times. You can literally hear them pick up the receiver and slam it back down.

Called because I dropped a package inside the lobby, in the mail drop on Sunday afternoon. It's Tuesday and the package has still not been scanned.

Looked at their reviews 1.8 stars. Terrible.

Brian does amazing every time I come in so I wanted him to have something nice from my wife and I!

Rarely enough workers to handle the number of "customers". Usually 1 or 2. Extremely long wait times. Half the time the workers have a bad attitude. Phone service drops inside the building so have to make sure before walking in to access any kind of info I may need to use during the transaction.

I would give no stars if I could. This has got to be the absolute worst post office in the entire US. I was expecting a package today from them from Amazon and the USPS cancelled my delivery stating "Customer refused delivery because package was not wanted. " I never even saw the package or talked to anyone about it!
Also the mail carrier regularly loses packages or leaves them in the common mail area for anyone to take - they refuse to deliver to your door.
Never get anything shipped through this post office!

Showed up at 5: 10 was out by 5: 20. I wasn't sure how the process worked when I showed up, they talked me thru everything and I got my package shipped off quickly.

Easily one of the most poorly trained and inept post offices I have ever been to and most post offices are already not that great.they lost packages of mine and really didn't care at all.the struggle to render basic post office services.the reviews of this place right.do not trust this place.

Chelsea provided exemplary service. She is a fantastic carrier and deserves a raise immediately.

Thank you USPS! ️

Part of me feels bad for the employees here, it's blatantly obvious that this place is understaffed. But that doesn't excuse the poor service. I requested my mailbox to be rekeyed about a month ago and there's really no saying when they will actually get around to doing it.