United States Postal Service, Longview TX

Best post office in town, actually best post office i have ever been to anywhere in the united states. The staff is always super friendly & helpful. The best part it is never crowded, I've never had to wait in line at this post office!

This Place is Horrible! I Everyone’s Mail but MINE! And I Never get Packages thst I’ve Paid Money for The Headquarters have Nasty Attitudes and Don’t Care

Gerald and Courtney were extremely helpful and kind through the process of getting passports for my kids. Great job!

Worse service my package was lost and they couldn’t tell me where it was but said it was delivered

I visited there for my son passport and I met a very gentle and humble man. I forgot his name but he is super friendly and kind. I recommend this place for passport making.

All I needed was a picture for a visa! They were so nice even when they had so many customers! And my pic worked on the visa application. This was a second round for me and I was impressed by these service!

Gerald is top notch. He's friendly, funny, and knowledgeable. He took care of my passport application quickly and with a smile even though they were shorthanded and it was after 1 pm and he hadn't had lunch yet. Great guy.

2021 Year Update

I have been using this post office in 2020

The Longview Main Post Office is a full service office.
You have boxes and packing materials.box tape and labels.
You can get all the USPS domestic and International documents and labels. You can mail it anywhere in world from here.

You can get a passport here with an appointment. They do the photo. All the application paperwork can be pickup anyday and you can make you appointment to comeback.

Fully COVID-19 compliant. Masks are required. All surfaces are sanitizied frequently. There a distance markers.

This young man always give great service to everyone. His name is Gerald and always have a smile and a great disposition about himself.

Was there for passport renewal at 11: 15am got there at 11: 02 waited till 11: 21am. Had the wrong form and Gene the employee upfront told me that we had to reschedule even though we waited for them they could not waited 5 minutes for us to copy the information from one app to another. Gene even treated me to call the cops on me for telling him that his customer service was horrible. When we walk in there was no employee up front so we grab the app we tought was the right one. And we had no idea that a 15 years old kid requires a new app not a renewal one. And when I told him that we show up early and and waited on them even they were running late on schedule. GENE said that they have to go to lunch at 11: 30am and couldn't help us today. 5 minutes are to important to him more than customer service. We lost my lunch my wife lunch my son 2 classes in school. I really hate this location I hope we could get another location in Longview that does passport. I will have to lose another couple of work tomorrow for another appointment for sometime that should had been done today. And this is why the post office is dying. They feel more entitled to what they need not what the customer needs. This could had been fix in 5 minutes or less but his attitude of an jerk came first.

We had the best experience with the people in this post office. Pat helped us with our passports and Gerald took care of the billing for it and they were both so helpful and friendly!