Universal Windows Direct of Central Texas, Woodway TX

Highly recommended! Dan was thorough, honest and up front about the window replacement process. He explained all the features and things to consider in choosing the right windows. Steven and Sheldon went above and beyond installing modern windows in a 90 year old house.

We had our windows installed by Universal Windows almost a year ago. At first they were very professional and respectful. After the job was finished, incorrectly and not how they said it would be done in the contract, Scott become unresponsive. The large window in our kitchen did not operate and open correctly, it was not installed how they stated it needed to be installed. The screen was not the right size and would fall out of the window. My wife tried to contact Scott to get it resolved, it was not until after she went and changed her review to a lower rating, that Scott Responded. Fast forward almost a year later, after multiple attempts and empty promises that they would replace the window, my wife left another review, this time on Angis list. The very next day We were contacted saying that our window just arrived and they would install it today 4/4/2023. After the new window was installed, it did not operate any better and the screen still does not fit. We asked the install team why this time it still wasn't installed correctly, the contract states that the sheetrock will need to be trimmed so the window wont bow and it will slide freely. That wasn't done, the install team agreed that's how it should be done, but it wasn't installed correctly. While the rest of our windows open freely, We can clearly feel a draft coming from at least 4 of them in the bedrooms. Our house was built in the 90s, its not that old and of better construction than most modern homes. My advice to anyone who deals business with this company is to have your contract in front of you every step of the way and don't make payment until everything is finished the way its stated in your contract. I had good faith up front, but now I'm just disappointed. Being a business owner myself, I hate leaving negative reviews, I know issues happen and I know mistakes are made. But I truly believe that Scott and Universal Windows wont do this job right. IF something changes I will Edit this review.

My experience with this company has been top notch! I live in an old home, so I was especially hesitant to replace my original windows even though I know it needed to be done. Chris H, the salesman who came to my house, was so professional and answered my thousands of questions. He told me what products I would and would not be happy with. The installation was quick and clean, and the windows look SO much better than I ever could have anticipated. After the sale, I asked the best way to get the remaining glue off the inside of the windows, and Chris just came and did it! I will recommend Universal to everyone I know who needs replacement windows.

Great service! They replaced my very large living room window in a timely manner and did a great job, very professional.

Chris was very nice and professional. Explained all the options and gave us things to consider that we didn't think of. Can't wait to see how nice the new windows look!

Everything was great initially.estimate and installation.communicated well and was very prompt. The windows look great and were exactly what I expected. Have a neighborhood cat (or something) claw the screen. Called for a price to have repaired and no one called back. Called again and was told a service guy would come look at it to let me know.nothing. Called again and was told he was very sorry but they have a huge project going they were almost done with and as soon as they were done they would get with me…. And again NOTHING! Also was told if I gave a reference and they had a install I would receive a finders fee. Yea that didn’t happen either. So initially all is great but I guess if they aren’t receiving a huge amount of money from you then your are at the bottom of their priorities. If on the list at all ‍️
Update.nothing.picked up screen and still nothing.no communication unless I call and then I get the run around.

These people are absolutely great to deal
With! I had to reschedule at the last minute and they worked me in without any problem. Chris came to my house and really helped us out on some issues we were having and they were honest and fair. It’s good to see businesses like this are still around; would highly recommend them for windows, etc!

Chris Harness was so fun to work with! I really liked that he was knowledgeable about his product.

Dan came out to the house we discussed what I was wanting for windows he was nice and professional. Not one time did he try to sell me more than I wanted. I'm excited about our new windows and cannot wait to get them all in. We ordered 17 total windows.

Great company! Dan made the process so easy. He was very knowledgeable and answered all of our questions.

Very professional service. Chris Harness was very thorough and answered all questions, offering a great suggestion for a problem window. I would definitely recommend Universal Windows!

I have a wonderful experience dealing with Dan, the salesman. He was thorough, timely and honest. I had three estimates done to replace all of the windows in my home, and by far, Universal Windows had the best cost and quality by far.

I highly recommend anyone looking to replace their windows to call them first

Chris Harness made the window placement at my house a complete no-brainer. He was professional and pleasant throughout the process and put me at ease about the entire project. We will use Chris and Universal Windows again in the future for all of our window needs.

Dan was awesome! Very honest and knowledgeable. Haven't gotten windows yet but experience has been well thus far.

Mr McCaslin came out and gave me an estimate and did the initial paperwork. Was very friendly and courteous gentleman. It was very quick and easy!

Dan M.was very a super professional and kind sales representative. He made us comfortable with the purchase and company.

I'm so excited to get my new windows! I was worried that replacement of our outdated windows where going to be out of our budget. Dan McCaslin was very informative, answered all of my questions about different window types (single hung, double hung, sliders, etc) and financing with them was a breeze. Easiest transaction I've ever made for a huge upgrade to our house. You can't beat there price and service. I'm glad they have their own installers as we have had issues in the past with sub-contractors not being paid by the foreman. No worries with this company. Can't wait to see the transformation. Updates to come.

I have a old house and the windows were horrible. Thank you universal windows for doing such a great job for replacing all my windows they look great I love them. To the guys that came out and replaced them didn't get your names u were very professional very nice and got them all installed in a day. Would definitely recommend Universal Windows