Unrefined Bakery, Richardson TX

We went to 2 different locations, because we wanted to sit down and eat. First place: very friendly and helpful giving us directions to the only one where we could sit.
My daughter is allergic to gluten. She found out about these bakeries and I took her there for her birthday. The sandwiches and winterberry pie was awesome! Also bought some cupcakes to to bring home as well.
They were delicious as well. I know that my daughter will be back!

Texture and moistness of the cupcakes is great. Flavor, however, is where they're lacking. The base seems to be a simple vanilla or chocolate cupcake with light flavor. The icing is where all the flavor is but there is only a small flat dollop of icing, that doesn't even cover the entire cupcake. So the vanilla strawberry had barely any flavor except in the icing, but you couldn't get a bite of icing with each bite of cupcake.

Awful experience and will not be going back. They wrote the incorrect writing on my birthday cake. When the cake was being picked up, not only was the wrong writing on it but there was a word that was not spelled correctly. They did not have an artist in shop but tried to fix it and made it worse. I had to wipe off all the lettering when I got home and spend 2 hours using my circuit to fix the writing on the top of the cake. When we called to get a resolution, the same guy who took the order and messed it up was not helpful. He was condescending and never once apologized regarding the error. His resolution was that we had to drive from Dallas to Richardson to get a $20 GIFT CARD. What a joke. Also, the cake did not taste right. I have ordered bday cakes from here every year and I will not continue after this horrible service. I would love for an actual manager to reach out to me for a proper resolution.

The cake and cupcakes are not good. Not sure if they used too much flour or not enough wet ingredients or they tried to use the gluten free bread flour to make cake but it was dry and hard. The consistency was like the dough from my easy bake oven and it tasted like something from an easy bake oven. I was highly disappointed since I paid $80 for the birthday cake I pre-ordered for my girlfriend's birthday and we couldn't even eat the cake because it was inedible. It tasted like uncooked dough and it didn't taste like vanilla cake. The frosting was OK and it looked nice but once you cut it, it looked like a display cake that wasn't meant for consumption. I spoke to my coworker whom also bought a cake from here and they had a similar experience with their cake. Not sure how this place is highly rated on Google but maybe their good reviews are bought? !

The cupcakes are amazing, especially for not having any majors allergens in them! Me and my gf have gone back almost every week since we first tried them, and everyone that works there is super nice!

Yes, me and my daughter enjoy the cupcakes, this place have good taste, not to sugary but still soft and delicious, it was my daughter Birthday, she enjoy the flavor of the lemon cupcake and the brown velvet cupcake she enjoy both

We went to Unrefined Bakery thinking that it was the best place we could buy a quality, clean, refined sugar free, and kinda organic premade cake for our daughter’s 3rd birthday. The cake we chose had a lot of no’s checked (no gluten, no soy, etc…), but not an actual ingredient label. I now recognize our error, but at the time we gave Unrefined Bakery the benefit of the doubt that they were being truthful in their marketing and statements. Upon taking our first bites of the cake everyone in our family felt surprised by the taste. It was too good and familiar to not contain refined sugar. Sure enough, our suspicions were right. It wasn’t until after we had visited a second time for quick dessert, that we had the idea to stop back in for a celebratory treat. This time though, I asked my husband to call ahead and make absolutely sure that they did not use refined sugar, like they said on their social media accounts and on their website.

They use honey and agave in their paleo options, but the keto, standard and vegan all have raw demerara cane sugar.

It is well known that raw cane sugars, such as demerara, do in fact undergo a high degree of refining. It takes 1-meter of sugar cane to make 1tsp of crystallized sugar. Leaving a little molasses in may be a little better than sugar that is bright white, but it doesn’t make it unrefined.

I first reached out to the company with my disgust in their deception in marketing, and the daughter owner responded by email. I was met with excuses and claims that ingredients are listed and available all over. That’s simply not true as proven by the photo I took of my daughter’s cake lid. They will identify things that are vegan, paleo, keto, or standard, but they don’t disclose the full ingredient list publicly. A person shouldn’t have to ask to know what’s in their food. If they truly put ingredient labels on their products as they claim, we wouldn’t be having a problem because we would never have spent a dime there.

Too, Taylor disclosed how poorly trained their employees are, stating they don’t even know how to identify a refined sugar. That they’re not educated on the ingredients contained in their products, which is the very foundation their company is based upon - supposed ingredient quality and integrity.

I abhor deceptive marketing practices and will not be shy about it. I did notice they changed their Facebook bio. I mean maybe they should receive a pat on the back for assuming some responsibility?

We’ve since called around to every vegan baker and while they all use refined cane sugar, I appreciated they were honest about it!

If they all use refined cane sugar anyway, there are far better bakeries to choose from, if you’re cool with that! Far as we go, looks like we will be baking at home from now on.

It was ok. A little refined for our tastebuds. It was beautiful. More violet than purple as requested. The party goers did eat it.

Let's just say that I started crying happy tears when I found this place.

I have a recently acquired digestive disorder that has severely limited my food options. It's so insanely difficult and beyond frustrating trying to navigate this new diet that I've been thrown into. THIS PLACE GIVES ME HOPE AND PEACE!

I bought their famous/popular loaded monkey cake & we absolutely loved it! Their customer service skills are excellent & everybody is really helpful & kind.in person & on the phone! Until next time ️~!

Healthier alternatives bakery. Everything’s gluten free and lower sugar without compromising the taste! The guy who helped me was very nice and helpful too. Will def be back

As a celiac, I love this place! Thank you for creating a dedicated gluten free space with delicious treats/food.

My friend is allergic to barley and so she eats gluten free food which suffices. It was nice to walk in and grab some birthday cupcakes and cookies without worry!

I’ve desperately needed something sweet but I’ve been watching my carbs so I was happy to find this place on Uber eats and added it to my order. Love the Keto lemon cupcake.

Really great staff who will take time to listen to food restrictions/dietary needs and make suggestions, without judgement. The vegan vanilla cupcakes and 5 grain bread are our favorites.