UPS Customer Center, Sherman TX

The UPS driver drove by our church two days in row and we received a message from Amazon saying that the business was closed. The driver didn't even enter the parking lot. There is a sign on the door indicating that packages can be left outside the front door. The driver never stopped the vehicle, but slowed down and looked towards the church. I am disabled and couldn't move fast enough to flag him down. I talked to someone in customer service who assured me that the packages were still out for delivery today. Then I received a message saying UPS had made a second ATTEMPT to deliver a package. Tomorrow will be the third ATTEMPT or drive-by and we won't get our orders. I had to leave one star

Came here to locate a package and the staff were very helpful and went above and beyond all of my expectations to help me. Thanks!

Since I can't get anyone on the phone, I'm wondering why your driver of the truck with license plate RJR5507 is driving like a maniac and doing 3 point turns in my stone driveway (7/7/2023). Driving across my lawn, tearing up my rocks and grass. If I see that truck in my driveway again, it's likely that route won't get completed for the day. FAFO

The driver didn’t even bother to knock or ring the doorbell! Left a note that they’d be back the next business day on the door, but couldn’t knock? Then I call the number on the note and told them I wanted to pick it up from their location and they tried to charge me for picking it up myself? ! Your driver didn’t do his job! Luckily, I have the camera to prove he just got out and put the sticker note in the door! Awful service.

UPS Sherman facility had my package for nearly a week and never attempted delivery, they returned to sender instead. Hopefully this place has accountability and disciplines/terminates the useless driver.

This is the fourth time the delivery driver delivered my package to the wrong house! Your delivery it to a house that has a lock on it that’s apparent no one lives at this home and I have to walk to it to find my package! How do you confuse 3 with a 7! My address is clear as day on my packages and yet still the driver is delivering it to the wrong house. I’ve complained 3 times now and they still
Aren’t grasping the concept of delivering it to the right house. Can we please educate the drivers more. You have gps and the correct house address what more do the drivers need! Education on numbers? Eyeglasses? I don’t mean to be rude but come on my packages have my business things in them and leaving them at the wrong house is highly unacceptable

Poor UPS. Please use FedEx, or worse USPS before UPS. My next day air shipment was supposed to arrive on a Wednesday, but here we are on Friday. The package was verified by UPS online and by phone call to an employee as being on the truck for delivery both Thursday and today. Still nothing. Next day air does not guarantee priority shipping for next day (verified by supervisor). Do not waste your money on UPS.