Urology Austin

I give 5-stars to Dr. Melody Denson. I did some check-ups with her, and she is amazing. The reason why I gave 3-stars is because of communication with a billing department.

Usually, I pay my bills right away when I get them. So I received a bill in June, and I paid it.
Then I received the same bill for the 2nd time, and I reached out to the clinic and asked: "Do I owe anything? " I was told: "No, this bill is paid. Please disregard it. "

Several days ago, I received a letter from a debt collector for the same amount of money.

So I emailed again to the clinic's billing department, and I was told, "Oh yes, there is another bill that you need to pay, " which I never received by mail.

So, it would be nice if the clinic reaches out to their patients by email, phone, or patient portal about unpaid bills before the decision to send it to a debt collector. Sometimes mistakes happen, and letters do not come by mail or get lost, etc. In our case, we were changing addresses, and maybe the bill was sent to an old address.

Additionally, it would be great if you could send the bills through the patient portal as well, not only by mail.

Dr. Giesler and staff are great but they do not answer the phone, and do not respond to messages.: (

I have tried to call this office over 50 times in the last 3 weeks and they have never once been able to answer the phone. They’re unreachable. It’s extremely unprofessional as they are a doctors office and have patients with urgent questions. Not ok.

I like this place but the call center being the only means of communication with the office about prescriptions is extremely frustrating.

When I arrived at the office, I had a brief check in, and was taken back to the room where Dr Sundarum was waiting for me. He placed the fiducials and inserted the spacing gel in preparation for my prostate radiation. The procedure sounded ghastly and I was a bit nervous about it, but he was very friendly, reassuring, and explained things well, so I felt a lot better getting started.
The procedure only took about 15 mins, and was a bit painful, but I was up and out of there in record time. The staff was excellent. I definitely recommend Urology Austin and Dr Sundarum in particular.

Dr. Giesler is 5 Star. But the company is a constant frustration. They never answer the phone and never respond to a message, even when it regards a prescription.

With Dr. Sundaram at Urology Austin, I got an aquablation operation. It is the latest type of operation if you have a hard time peeing. The restriction is in the prostate and this process maps out the prostate so it knows what to remove and, more importantly, what not to remove so you can still get a good erection. I hate to put it so bluntly but I want to get the point across.
I found it to not be painful! It was a messy process for about 3 weeks after the operation. I was peeing some blood. Sometimes more. Sometimes less in the 3 weeks. When it is more, drink atleast a quart of water every couple hours.

After the 3 weeks was up, I could pee like a Russian Race horse.

Didn’t feel like they were really on it or cared that much. I spent a lot of time and money to be told to go to a different kind of specialist, kinda annoying.