USAVE Cleaners, San Antonio TX

The gentleman in the am always brings a smile and remembers my name. One star as the Saturday person sometimes doesn't show up.

On 2/27/23- my pleaded skirt was damaged during the dry cleaning service. USAVE CLEANERS on NW Military-tagged it as, "Received in Damaged Condition", yet the fee for dry cleaning service was charged. The skirt was taken back to the cleaners-never did received a phone call from a manager/owner. When my husband and I-went to pick up the skirt or get an explanation, we were told by an employee-the "manager" had given instructions over the phone to let us know basically the cleaners was not responsible for the damaged skirt but they only thing they can do is to refunded us the fee for dry cleaning the skirt. Funny, why charged a fee for dry cleaning an already "damaged" skirt! Needless to say, we will never use USAVE CLEANERS again nor will recommended to anybody!

They lost one of my favorite shirts and they have been giving me the run-around for 3 months. Also, among the shirts that weren't lost in that order there were odd stains on the shirts that were not on them when I took them in. Finally, the clerk was telling myself and another customer who was trying to retrieve lost items that they have been trying to call their manager but they won't respond. I've been using this service for many years but ever since Covid their service has gone downhill. They have decreased their hours so that it is difficult to pick-up/drop-off around my work hours. I will not be using them any longer.

Used them twice and both times they took a button off a shirt or added a stain.