Valvoline Instant Oil Change, Texarkana TX

They put the wrong oil in my Mercedes the workers couldn’t figure out how to vacuum the old oil out first off and then I was there over an hour for just an oil change horrible at both places stateline and Richmond road

Went to go get my vehicle inspected here. I don't recall names but three people helped me. They had excellent attitudes and performed their job very well

Unfortunately they weren't able to help me as they only have one state inspector, and that person was ill on the day I came through.

Waited 10 min while the lady doing my inspection jumped from car to car after finishing mine for her to do the wrong printout which wasn't noticed til I went to register car right after that. Came back and waited in line for 30 min while she took her time inspecting car in front if me. Not once did I get out of my car nor did the person getting inspected when I came back and waited for more than 30 min to get a correct printout. Won't ever come back here. This is the one on Richmond road and her name is allyssia Bryan. Very slow. Update, waited 45 min for reprint so far.

Really great! The people who work here work fast and have amazing communication with each other. They gave me a free water while
I was waiting as well.

Do not recommend for inspections. Was told I needed to change my headlights in order to pass inspection. Changed headlights and came back in less than 30 minutes now I’m being told I need to change my high beams. Stop playing with people and tell them everything that needs to be done the FIRST time.

Ok so I went over for my usual oil change waited for almost an hour in hot car triple digits had several folks act like they were gonna help me they finally did but were out of stock for the 5th time for my cabin filter. Mostly new help did not really act like they wanted to be bothered. There is a nice manager there that is why I go there. But also tried getting car inspection 6 different times also to No avail. Had to go elsewhere. They been dropping the ball lately.not to happy with service lately something needs to change.

This place is the best place to get an oil change! You stay in your car and just sit tight without having to be in uncomfortable, hard chairs in a stinky waiting room! Chris greeted me and explained there was a wait that was quite long due to a staff shortage. Well these 3 guys worked like a well oiled machine! (No pun intended!) there were two cars ahead of me in one bay that were getting oil changes and two cars in the next bay, one needed an antifreeze change, the other needed a tire rotation. I’ll tell you, I was in the bay being taken care of in no time! Chris was so nice and he was just a knowledgeable and friendly person. He took my information, he asked about services I might require, he inspected everything on my car from the tires up. He topped of all my fluids, and then they changed my oil. They are funny because they yell out their safety checks, “Washer fluid cap! Antifreeze cap! Belts good, check! Oil cap! Oil pressure check! All goood! ” It was like nothing I’ve ever seen or heard! It was almost entertaining! I actually had fun watching and listening to them work on my car! And when I was done, they triple checked to make sure I did not have and oil leak and made sure I was road-ready once again. It was a little pricey, but I had a coupon for ten bucks off, so I went. I’m so glad I did! They gave me confidence in their service! I’m a fan and customer for life!

Went here for an oil change and tire rotation. Oil change was a little pricy. They didn't do the tire rotation even though they got the lug nuts of Said they couldn't get the tire off the hub. Went to Samsclub for the rotation. They said they had no problem getting the tires removed.

I visited this location yesterday to do state inspection and was told the inspector was not in. I was told to come back about same time (3: 30 pm) today. I saw the location was not busy when I got there and also checked on line. Again the guy said they can not do inspection now although the inspector was on duty. I told him that this is a second time I am here. I asked for appointment and he said they don’t give appointments
I will not go there again

Valvoline on Richmond Road in Texarkana offers great, fast service consistently! I highly recommend them. They are extremely convenient also.

You're required to drive your car into the bay yourself and remain in the car while it's serviced even though it's 95°.

Perfect service. On the road from Texas to NC and pulled into this location due to proximity to the interstate. Conner and Whip were extremely professional and very precise. Would yell out confirmation of lights, blinkers, brakes, everything. Very pleased and I would highly recommend this business.

The stuff and workers are not professionals. During their change of oil filter they touched the touched other part of the van and the van start to make noise. The most import part is that they didn’t want take a responsibility. Even though I raised a question they just said that everything is good and the problem is related to the transmission.

I took the van to a different person and they have found that they left one of the filters loose.

Update: Valvoline’s mechanic touched an air filter of my van. There is another mechanic fixed it and they charged $67

Cant get an inspection to save your life. Thank God for compatention. Won't go back after the 4th time trying to get one.

Great service! I know when I leave I do not have to worry about my oil plug not being loose!