Verandah at Valley Ranch Apartments, Irving TX

Erica in the leasing office is awesome! Even though I ended up going with another complex, I would recommend this complex without question. Erica went to bat for me when she didn't have to, and was able to get an approval that I didn't think would happen. Most of these complexes out this way are about the same as far as amenities and rent and what not, so good customer service will go a long way in setting the complexes apart from one another, and I can vouch that Erica is awesome!

Worst management who won't care about resident's issues. Main entrance gates always under repair and not closed ever. Poor maintenance.

Friendly office, Marcus is the BEST maintenance guy ever, always nice, always fixes things right. I wish there was a playground for the kids instead of them riding their bikes in the parking lot, but otherwise it's a good place to call home.

I've been here over 5 years and it has had its ups and downs but whatever experience it was tenants first. The office workers are quite pleasant and I have experienced most, the maintenance also and they're work is always good for me anyway. You get what you give I have not complains. The longest I've waited is one. The office managers Drew and Rakhael very pleasant and helpful. Every complex has its situation but also most important we All have a responsibility and if we all do our parts we can have a great complex. I believe the office and the maintenance are working hard even during this pandemic so we should do the same.

If I could give negative stars I would. Roaches, broken fixtures, plumbing issues, dirt and this is all day one. A pipe fell off on my daughter's foot while in the shower. When management was advised of the issues- no one responded. I ended up taking a day off work and had to physically show up to the office before maintenance came (all the while seeing managment tucked away in his office). This is the worst apartment I have encountered. I'm still having issues with roaches and even after contacting management directly I have yet to get a response. Don't be fooled by the aesthetic appeal of the community. Nothing works here and the upkeep is horrible.

Use to live in this community for ~3.5 years and recently moved out.

Kudos to front office personnel (Reckelle, Adrienne, Joey, Aries etc) - Nice to interact & always helpful. They all deserve good bonus:)

Good Maintenance team - most (minor) issues were resolved in about a day/two.

Wouldn't mind becoming resident again, if i come across good unit, with reasonable rent.

Adrienne Hunter/Ashleigh are awesome and very professional. Both ladies exhibited a high sense of decorum and eagerness to assist me to find a townhome unit that meets our taste and needs. I am of the opinion they both displayed an innate desire to help and satisfy a prospective renter, I will recommend Verandah at Valley Ranch Apartments to friends and spread with love and goodwill the excellent service I got from this apartment complex.

Great Location and an amazing staff. I've lived in a few apartments in Irving and this one has the most caring staff, especially after a bug infestation issue brought on by dirty neighbors who thank goodness no longer live there. The staff worked diligently with me to gain control of the issue and it was resolved. Maintenance work orders are also completed in a timely manner. The property is well taken care and a pretty quiet place to live, lots of families.

Just had Marcus, the maintenance professional, come through and make some repairs. As always, he performed in the utmost professional manner, was incredibly friendly, and offered superior service. I truly could ask for no more in a maintenance man to take care of my home.
Thank you, Marcus!
Will, 1001

The best place to live! I lived on property for three years and if my job didn't offer me a position to move then I would've stayed longer. The office staff is the best. The maintenance crew is quick and always willing to help out. The management team, Joey is hands down the best property assistant manager that I've encountered. The apartments are close to everything and the neighborhood is safe.

We have been living here for the past one year and we really like the community. The Leasing office associates are Friendly and understanding. Rikkelle & Joey were very helpful right from the day one. Maintenance requests are well handled on time. I feel that the apartment community is definitely worth the Rent we pay. The location is great with Groceries, Restaurants and pharmacies right across the street.

"These are great apartments in a great area.office staff are always friendly and quick to respond to such issues. I have loved my time here and will always recommend it to others. "

Drove all the way from dallas arrived at 4: 59 to see a model unite just to be told its too late because its dark. IlNow i don't know your time lady, but in central time it does n't get dark until after 6! Guess what you just lost yourself a customer with your non-caring attitude!

Decent apartments.the main advantage for this apartment is its location. Perfect, across the street location for Indian stores or small groceries. Also, on the other side is freeman elementary school for kids of 5+ years and older.again, walkabale. Regarding the apartment houses, the entrances to each house is rather bit dull. The town houses have limited side ways ventilation.but for Indian families, there are lots of good company.so can consider moving to this place

I had an excellent experience with Adrienne, Reckell, Christa, and Judge. They were kind and courteous. Reckell and Adrienne went above and beyond to take care of me and Christa did the same while we were moving out. I loved the conference/business center space to conduct meetings and work out of. Keep up your kindness with every resident and with competitive pricing/excellent service, Verandah can easily become a compelling choice for residents.

Location is the only plus point. But don't make it your deciding factor. The apartments are old and your children can do a science fair project on "types of bugs found in Texas". I am going to throw away my apartment stuff like expensive mattresses bought 2 years ago etc and not take the bugs with me to my new place. So beware! After so many sprays you cannot get rid of them.
On top of it the rent is too high. It is not worth paying huge amount of rent for an apartment with bugs problem. I have seen other reviews about bugs too. And also If you donot like Indians don't live or work here.

I absolutely love living here. The staff in the office is fun and friendly, they sit and visit with me every time I come in. Maintenance is fast, and if there is a delay I can usually call the office to get an update and then my issues is resolved shortly after. It is in a great location close to lots of walking areas and stores. I am the three bedroom floor plan and it has a ton of space. I would recommend to anyone looking in the Valley Ranch area.

Great place to live! Close to lots of shopping and parks for kids. Office staff rocks and maintenance is great.

Worst apartments! Maintenance is a hell takes 10 days to get repaire on top you have to follow frequently to get this done. Apartments are really old not same as you see on the brochure or in the online site. Will not recommend any one.

I wish some little problems such as the pool being closed or the laundry room not being as clean as expected are solved soon.