Verizon, Laredo TX

Horrible customer service! Went in on Sunday, August 29th around noon. Management needs to retrain the individuals who were there asap. We needed help with a Verizon cell phone and the wanted nothing to do with us because it wasn't a paying transaction. Made 3 trips into the store and being told misinformation before we gave up and left. Issue still unresolved!

They are quick to sell phones, but leave you out in the cold to connect and set up the dam thing

I felt lied to every step of the way.
My bill is way more than I was told etc.
And now 2 months later I crack the screen and need to use the insurance which I did get.
I was told that if I crack the front back or both that it would be $29
But of course I crack the back and it's $250
I can't stand verizon I feel screwed every time I deal with them.
Steer clear!

They have bad service, bad employees, and they don't care about customers. I don't recommend visiting them because I was going to cut off the phone

It costed me an extra $100 dollars to return the phones I didn't want it the first place (a restocking fee) that I was talked into buying buy the sales person that knew very little about the phones, which you would think would be there main thing to learn since they are a phone salesman)
She had no idea which phones had more ram or better resolution or why those things might be important.
Just this ones cheaper.hmm do you think maybe there might be reasons why one is more?
Or why do they even make more options?
To her they were all the same so better to get cheaper. But I wanted it to edit video so I had to exchange which costed me $100

Wow. Spent 2 1/2 hours and they cant even solve the problem. That girl Yvette was laughing all time with her friend and other representatives besides the manger using their cellphones instead of trying to help me. I have a business account and told yvette to cancel it she gave me such a rude attitude. Stay away from this store save your time and dont waste your day here they will not solve your issue.

I just want to say that verizon trap me with a deal 8 years ago. After a month, i came to realize that the bill was extremely high in compare of what they promised me. I was young and really believed their promise. After 8 years, they keep bothering me and stalking me about the debt. I wonder how legal is that.

Employees without acttitude to work and less to serve customers lousy place very bad experience

After been struggling to get to this location to have screen protect on one of my business line it was so difficult they cannot touch my phone or even provide me a service and making fun of me so what’s the reason for them to be open? Seriously we can buy phone online or over the phone & I am not even from town I was short on drivers and I have to drive my big rig truck to inside the plaza I won’t leave my little girl by herself but it’s all good and I appreciate the bad experience

I am rating the establishment I went to, and not the company as a whole. The company is a bit too expensive and the network is good but not amazing for it's price. Now the service at this location is awesome. The staff has been there for quite a good while, and they know what they are doing. They are very friendly, and will try their best to actually solve your problems. Everyone can have a bad day, but out of the 20+ times I have come to this location I have always walked out with a very pleasant experience. So I would recommend this establishment.

In Laredo, TX really bad LTE connection. Internet is awful, please improve it guys! I’m your customer. Ty

Over all excellent customer service from mr. Turner, but what I really love is how good my cell and internet service is!

Employees help me with what I was looking for and it was a nice environment and very helpful staff.

My experience have always been nice. The staff have been friendly and helpful. They do get busy during peak hours but they do have 2 kiosks to pay your bill. The kiosk is simple and easy to use touch screen with a number key pad. It doesn't accept cash only debit/credit card. Also they do have a restroom if the waiting takes long.