Verizon, Palestine TX

From 3 stars to 0. This company has continually increased their prices, while removing certain features. They double dip on taxes county & city etc. Customer service is at an all time low. They are not competitive in pricing. You'll be better off going with a different cellphone company, for a cheaper price & unlimited everything. You will pay double the price using Verizon for unlimited anything & its not truly unlimited. The only decent thing I can say about Verizon is they own most of the cell towers so you can get service almost anywhere. <<< keyword "ALMOST". They you're paying for 5G when in the town we live in only has 4G. I only pick up 5G if I'm in the city. So they are robbing us as customer & then tell you, you gotta have 5G with the plan you have. I'm sure Verizon owes me some money from this, paying for 5G but only receiving 4G.

Great visit, I had loads of questions all answered directly
. Lots of help
Glad to recommend

I would send smoke signals before I ever used Verizon or their new cheaper offshoot company Visible, which is worse than Verizon! They will sell you phones & services that CANNOT work in your area (selling 5g with no available service only 4 g) and then refuse to refund your money! You have to fight like h**l to get it back, but it can be done!

Thank you Sal for all of your help this morning! He's super awesome, friendly and eager to help me with a situation I was having that had nothing to do with their store! Customer Service At It's Finest

This has got to be the most useless store I've ever seen I have been in the store 3 times the three different issues they could not help me any of the three time I always had to deal with customer service phone call which takes hours. I would say Verizon is the worst cell phone company to deal with but they're all just equally bad.

Not my phone service but it us my daughter and her family. They have no complaints.