Verizon, Marble Falls TX

I haven't had a poor experience at this Verizon.ever. I always dread upgrading/getting a new phone/etc.because my experiences at other locations have just been awful. I upgraded my husband's phone and did everything on the app and picked his up curbside here. It took all of 30 seconds to go in, pick it up, and leave. It was amazing and everyone was super nice. And then, a few weeks later, I upgraded mine. I'm a photo fanatic and have a ton of stuff on my phone, so I was terrified and feared a huge ordeal and super long process. I ordered my upgrade and shipped it to my house. Took care of the transfer/etc.on my own time in my house (MUCH better than an in-person experience in my opinion) and then went in to the store today to give them my trade-in device. It took 3 minutes, the woman who helped me was extremely nice, and I got everything I needed and the whole experience took 5 minutes total.:)

Took my 91-year old mom to get a new iPhone. I was dreading the whole experience because she still had an 8 (with the button) and she did not want to upgrade. But MATT was amazing and made the entire process easy and “painless”. Thank you, Matt, for your patience, kindness and knowledge.

If I could give no stars I would. General staff is great, the business manager will never help you to resolve anything business related and always dodge your calls and emails. I've dealt with Verizon in other places and had a great experience. Just whoever deals with business management and the new internet boxes are all scaming people and all my experience have been documented and already being sent to the better business office. Don't do anything business or internet through these guys

Great service today 4/21/23. Julia and Renee at Marble Falls location were VERY helpful and pleasant. I had been putting off going in since last time I was in this location employees were NOT/abit rude. The location now is customer friendly/helpful. Will recommend to others. Nancy

Thanks for the prompt service. I needed to transfer my data from my old cell to the replacement, the attendant did it in no time. I just wish they would list an actual number to the store in case you need to ask a question related to the actual store instead of calling the listed number online which rolls over to the general customer service or driving 20 mts to get to the store to ask and then drive back.

So I’ve never actually walked into a Verizon store until yesterday lol be that as it may, as I walked in the door I was greeted by a woman named Lisa! She was great! She was amazing! I let her know what my issue was. She explained into detail what I could do and walked me through the whole process! Also, big shout out to Matt! He was the specialist that helped me with my purchase. Very well please with how polite they are to their customers and how quickly they get you in and out! I ended up walking out with mini and a watch for my 8 year old son! Thankful!

This is a nice store, but it seems to me that employees do not go out of the way to help you, in fact, are-all in all-disengaged. I imagine many customers have questions about the 5G changeover but one senses the employees here have gotten bored with all the questions. The Leander store has people that are much more helpful and patient.
My experience at this store was more disappointing than anything.