Verizon, Lubbock TX

The sales women Diedre was great. I need a new phone and phone number she had me set up and out the door with no issues.

Amber helped my boyfriend and I when we went in & she was very very amazing! She explained everything so throughly & assured us there was no hidden contracts etc. She was so nice and helpful! Loved our experience here!

Awful customer service, asked for the lady that handles our business account, they wouldn't notify her that we were there. Then we showed two forms of id and gave our account info, they still wouldn't let us buy two phones, we knew exactly what we wanted. When we were asking what our options were cause they blamed it on their "new policies and due to having system errors". We stated "so there is no way to just buy phones, should we leave? " A rude guy came around the corner and said, "Well, bye! ", and waved us out. So we left, they don't want our business, fine. We left and purchased $3k of phones and accessories down at best buy in 20 min, they had no problem ordering Verizon phones. Take your business elsewhere.

Rude staff, to top it off even if you have an appointment they don’t honor it. Walk- in customers went before me. They were the best years ago.

Always willing to sell you something. Service is absolutely horrible. Once my phone is paid off there are 4 so called "updates" then my phone quits working. If it If would have happened once I could dismiss it but its happened to the last 4 phones without hesitation. 2 blocks away or further from a tower u get 2, maybe 3 bars max. If you're within 2 blocks you get 4 bars.

Multiple times I have been promised that someone here would look into my business account to try to lower our bill and NOT ONCE have the reps here followed through with their promise. If you are just looking for a phone, you're good here but don't expect anyone to put forth any more effort than that.

What a great place! One of the best customer service help we've had in a long while. Thank you! Highly recommend coming here to talk plans, phones and more!

I was having issues with my phone. Kyle the manager was so sweet and helpful. Even stayed late after close to make sure our phones were working.

We were acknowledged as soon as we walked in thr door. 100% satisfied with with professional service. Thank you

Service was awesome, Laura was very friendly and helpful. I was able to get a new phone for my daughter. I also got a Verizon 5g Gateway Home Internet. I am very satisfied with both of these devices to add to our plane.

They are right and the customer is always wrong. They tell you its $35 per month but the contract of eternal shackles they make you sign is more than double that. Don't believe anything they tell you