Verizon, Liberty TX

Daughters phone was having trouble after software update. Took it here and got great service.

The people at the store were very helpful but we switched providers due to Verizon overcharging us and payed all devices off and was going to roll over one phone to new provider but Verizon would not unlock the phone so we could use it so we had to buy another phone so my wife would have a phone and the phone is still locked we had to wait on the phone for 3 hours with tech support and still no results very poor customer service with corporate service and we also have a 80 dollar credit that we will probably have to fight to get back we have been with Verizon for a long time but would not go back to them if they were the only company around

Never had the best experience here. I understand the name of the game of sales is flattery and fake emotions, but you can scrape off the falsehood with a butterknife. I prefer reality over begging me to get some inane services I will never need.

Couldn't have had better service personel that I could have asked for. I'm not one that takes things lightly but they made it bearable and I never got upset about the situation because they done every thing in their power to fix a very twisted and messed up situation at NO FAULT of mine it just one of those things where yo have to stop and tell ya self their trying their best and their helping you. I work for a very reputable company but our clients shouldn't hold the corporations policies against the working individual (s). I was treated very well and they all worked together as a single unit! (IGY6)! They got the job done. Thanks to EVERYONE who was involved with my case. Thank yall.
Trent