Verizon, Murphy TX

I’ve been with Verizon for MANY years. Came to this store to get four upgrades after they called me. I was talked to upgrading my plan which doubled my bill with the promise of getting iPhone 15s. It has been a month and many hours on customer service phone calls, and I have only received one device today. I thought I was getting Christmas presents for my kids and instead got a HUGE headache and nightmares with this company. Don’t go to this store. Save yourself the headache and money.

Came here to change phones. Fast friendly service and the store was very clean. Gabriel assisted me but everyone I spoke to was very friendly and it was on the tail end of a Friday night no less!

I have been to this store 4 times now for various things.
Everytime, no matter who has been there, everyone I have dealt with has been exceptionally nice, competent and helpful.

Worst customer service ever. Super glad I switched to AT&T much better and service everywhere!

This people just waste your time and lie try to make business l was there 2 day and had to wait 2 1/2 hours and still i had to leave without fixing my problems

I was frustrated with a phone issue, so I stopped by the store. I don’t often visit retailers because it’s traditionally not a good experience. That was NOT the case with Sarah Valdez! Sarah was amazing at her job, well educated in her craft and extremely pleasant to work with. I know business accounts often require extra steps to service. She was patient and refused to give up until she solved my issue! Thank you for kicking my day off right! If you go into this store, ask for Sarah, you won’t be disappointed!

Felt as though I was buying a used car, the salesperson didn't listen to needs and tried to upsell us on everything. Only found the right deal as we were leaving. When we were done she just threw the phones on the counter then she said "Oh yeah let me get you a bag". Never opened package to verify contents I assume cause we didn't "Pay" for setup. I will just do it online next time.

Came into this store to get a new SIM card for my phone! Devin was super helpful and you can tell he wanted the customer’s best interest. He was very chill and helpful. We’re loyal Verizon customers!

I’ve had horrible experiences with Verizon customer service at multiple locations and on the phone that have made me want to cancel my verizon account. I came to talk to Caitlin and she was wonderful and clearly explained everything that was going with my account. She should definitely be recognized as one of Verizon’s best employees, she saved a customer from switching.

Looking for Gabriel.he was very helpful and we are ready to purchase. What is his work schedule for Monday May 8th?

No stars. Negative stars. Worst service. Do not go here if you actually need help and require assistance which we did. Verizon customer for 3years. Seriously considered switching carriers these "sales agents" were so bad. Rude. Basically insulted us again and again. Pathetic. They get paid to treat you horribly.

Came in on a Tuesday at 11: 15. Waited 30 minutes before deciding to leave. It seemed to be only 2 workers and I suppose they were assisting other customers. It would have been nice to receive a simple acknowledgement and possibly update me on a wait time.

We didn't have an appointment and were helped immediately when we walked in. Nazir took excellent care of us. He answered all of our questions and made us feel very comfortable with our new phone purchase.

Came in today to get new phone cases after upgrading our phones. Josh was very friendly and got us everything we needed. Thank you for the great experience. Will be back.

Absolutely a waste of time. The only reason to go into a stor is for help setting up a device. You can have a new device over night but the value add of a store is the setup. The Murphy TX store wanted to charge me $30 to set yup. I asked they would at least put the screen protector on and they said that was part of the fee. I walked out and won't be back. 0 customer service.

Great service, got my wife’s new iPhone up and running in no time. Nazir helped me out and was honest entire time. 100% recommend coming here and ask for Nazir.

BEWARE of shady deals you might be promised.
Make sure this offer is through Verizon
Some sales will promise you a rate but Verizon will not honor it