Verizon Authorized Retailer - Cellular Sales, Katy TX

A great location, honestly! Jose C.was so helpful! Got my phone plus my mothers phone upgraded with no issues, while being super communicative. The phone transfer process took a little while especially since we had multiple devices, but he was so positive, and great at multitasking while also keeping up conversation. The next time I need to upgrade, I'll call asking for him specifically!

Mike was a G. Went full paramedic on my phone and brought it back from the dead #boss.

Will continue to use this location as long as I live here. And will always ask for Mike!

Tolan was very helpful and he helped me solved my problem that I came and talk to him about.

This is store not Verizon company. When I transferred from another service they didn’t explain me auto payment and activate fee. They just say 4lines $170/ months and taxes and I pay $91 at store. After that the Verizon company changed activity fee over $470 for first month. I called them they say I customer service.

The best representative in the store, Tolan! He helped us out even after hours. Was very nice and very accommodating and nice! Was able to get a new phone in no time!

I went in to change my line from T-Mobile and was helped by Kevin. Best. Experience. Ever. He not only helped open my lines but some guy also came in with like 13 kids and Kevin took amazing care of us all. 11/10. Would recommend.

Thank you so much Jose Calidonio you went over and above the help me this evening. Best service at this store!

Bravo verizone to keeping employes like Jose Calidonio. He provide us best customer service. Very nice and huble guy.

I was with T-Mobile for about 15 years. Recently I made the decision to change phone providers because I got tired of never having any signal. I was hesitant to make the switch but Kevin Tran made this transition super easy for me. He asked all of the right questions and was very patient with my indecisive girlfriend. I now have a cheaper phone bill and signal everywhere I go. Thank you Kevin!

I am new to the country so I had couple of hard times before I went to this particular Verizon Office. If you ever come here, make sure to ask Kevin Tran. That guy showed absolute dedication to his job. Helped me literally with everything, from getting a line to setting a home service internet. Top level service. Love it

Worst service ever given to me, took my info wrong, I got attended by three different associates in 3 different occasions and all af them gave me wrongful information. Nothing of what they told me is what the account had. I have my bill change like three times for no reason, they sure need to hire new salesman and train them well. They are not professional at all.

Best customer service! Went in about 2 weeks ago to switch providers and Kevin helped us out. He was amazing! Extremely helpful and made the transition very smooth and easy. He answered every question and concern we had and helped us set up our new phones without any issues. I highly recommend Kevin whenever you visit this store!

Awesome staff extremely helpful and they make sure you are getting the best deal. We originally were helped by brandon who was very nice but couldnt finish the same day due to time constraints. When we returned a few days later we were helped by Joe who was equally helpful!

Worst customer service ever, waiting for more than 50 mins and 2 of the 3 employees are joking and socializing with clients and one of them after finishing with a client went outside with her to complete the chat
Really disappointed from a big name like Verizon to have such incompetent and non professional customer service

Been a big fan of Verizon for awhile since I live Katy TX and Israel Lerma is one of the best Account Managers I've ever encountered from any phone company. Definitely recommend him and the Mason Rd store 100%!

Had a problem with our phones- and Kevin T was absolutely fantastic-! Highly recommend him! Great Customer service! Thank you again for your help Kevin! Pamela P

Kevin Tran help me out and he has amazing customer service and gave me the best experience at Verizon. I recommend come to him when you in this store.

Great experience! Kevin Tran was my sales associate and he did a phenomenal job. Answered every question and concerned I had. He is very knowledgeable! He went above and beyond. I called with with some questions days later and he was as helpful as he was prior to the sale. The only reason I gave 5 stars is because they won’t allow 10! In a world where customer service is dying, he gave me hope that maybe we have a chance. I will be sharing my great experience with my friends and family.