Verizon Authorized Retailer - Victra, Houston TX

Had a great experience Antonio was very nice and helpful he has great customer service skills

So glad I found this location! Antonio took great care in sharing so much about the products purchased for my new phone. His associate was also helpful with information about the products in the store. I will definitely return to this location in the future.

Chris was very helpful as well as patient with us, answering all of our questions and getting us set up on our new phones!

We had a great experience buying two iPhones. The company rep, Hector, was very knowledgeable, and patient. Thank you so much for the help.

Great! No waiting. All the info I needed to fix the problem I have. Will seriously looking into the home Internet and a new phone soon. Thank you very much.

Tony is the best! I couldn’t have asked for better customer service! He’s an expert and addressed all my questions. I would absolutely recommend anyone in the market for a new smartphone to go see him!

Showed up to buy a new phone but "back in 20 mins sign" after waiting some time i decidedecide to leave. What a waste of time.

This is a authorized reseller licensed by Verizon.our experience was far superior to the company store. The store looks like any Verizon store but the employees actually care and provide service, unlike Verizon employees. Highly recommended.

I have to say that Donnie was able to connect my iwatch to the i family share when no one at apple or Verizon technical support could do so (and we are talking tier 2) support. I spent almost 2 days on this project. It’s very glitchy and tricky. Thanks Donnie!

I was very happy with the facade of assistance provided for me at first until I left and looked at the detailed summary of the receipt. When I purchased 4 chargers, he came across as giving me a discount but he charged me a service fee (set up and go) for 4 phones he did not make me aware of. He was not up front about the fee. Advice to customers, don’t be taken like me, and ask them to go over the details of a PRINTED receipt line by line so you don’t walk out deceived. I feel very taken, and I’m usually careful about stuff like that.

Went to get phone transferred over and had best experience ever with Verizon. Nick was great.

I had an urgent situation where I had to replace a broken phone. The Victra store on Silber took me as a walk in and got me fixed up. Very knowledgeable and professional service. I highly recommend the Victra Verizon stores for fast service.

I went in to this store to get help with a new, persistent and annoying text from Verizon about wifi call3. I got a young, arrogant and snippy salesman who said the same thing has happened with a smart phone and I would have to turn it off and on to resolve the annoyance. He insisted that it wasn't new. I had a smart phone when he was still in elementary school, so he has no right to tell me I am too stupid to know what my phone does. This is bad business.

Nicholas was FANTASTIC. He was super helpful and extremely knowledgeable. I recently visited 2 other Verizon locations in Houston and Dallas, TX - where the customer service was below satisfactory. I couldn’t have had a better (hassle-free) experience. I will only come to this location for my Verizon needs.

Employees were extremely helpful and kind. The entire visit was very pleasant. Definitely recommended.

Hayat was great! I bought a stylo from, here a while back and if I have any issues i come to this store and the guys here help out the best they can! Thank you guys so much for beimg able to help a non tech savvy person!