Verizon Authorized Retailer - Russell Cellular, Corsicana TX

They dont care enough for their customers to even put up an hours of operation sign.
Typical Corsicana trash.

Erica helped me so much. My phone screen went black she helped me by getting new phone and even me with customer service even arguing with them to get me money refunded. I can't thank her enough

Today was the second time I have gone to this particular Verizon for help and both times the not only told me they could not help me because they were a “third party store” but they were very rude about it. The person today wouldn’t even quit watching her show long enough to be helpful and had attitude when asked a question to begin with. The store smelt terrible today and was also dirty and not well maintained. The waxahachie Verizon will get all my business from now on, no matter how far out of the way I have to go. They have wasted my time yet again.

Really good at making promises. Really bad at following through. Because they are a dealer rather than Verizon itself, you can get stuck in the middle of the two. Verizon tells me to go to the store for help, the store tells me to call Verizon, Verizon tells me to go to the store for help.you get my point. When my contract is up, I am completely switching companies. This has been the worst cell phone experience I have ever had in my 27 (adult) years of having a cell phone.

This store is a NO-NO do not i repeat DO NOT go to this store. Go to Walmart or the one in ennis. DO NOT DO NOT USE THIS STORE.
I went to the store yesterday and after choosing to NOT purchase equipment at the store because of the rep JOHN (- hispanic guy curly hair) Attitude, and one of his comments stating "its still kinda in the gray area for fraud "i asked how several times- he states because youre buying a new phone with cash (guess its not good anymore) and after the we are still in the grey area comment i didnt feel comfortable getting a device there. He called and reported Our Account FRAUD becuse he didnt Get the sale. DOOOO NOT I REPEAT DO NOT GO TO THIS STORE I WAIT OVER AN HOUR. Choose a different one!

Terrible service today. Girl was not interested in making sale, seemed put out like we were bothering her

John is amazing! Knowledgeable and goes above and beyond! Takes the time to make sure you understand everything and gets you the plan and phone that is right for your situation. It is so nice to be able to walk into the store and not deal with the 1800
Customer service people. John and staff go the extra mile, even remembering names of most of the customers. You don’t get that anywhere anymore! The phone service is pretty great too but the customer service is what keeps us with Verizon.

This location and the two employees who have helped me over the last few weeks have been excellent. I’ve been having a complex issue with AT&T for almost a month and while they sort this issue out I have moved to a prepaid Verizon device. This location has been very helpful in my transition and has pointed me in correct directions during Verizon system issues that popped up a week after I started my new service. Very friendly staff who are willing to listen and help. Y’all are much appreciated!

Excellent customer service. John was awesome. His knowledge and professionalism is outstanding. Despite being the only employee and having several customers waiting, John remained calm, cool and collected. He kept a smile on his face and assured everyone that he would be with them as soon as possible. His work ethic is superb. He made sure that mine and my family’s phones were activated and working properly before we left. We had 4 phones to transfer service to which took some time but John never rushed the process. Outstanding experience!